Lead Massage Therapist and Esthetician

About the role

The Lead Massage Therapist & Esthetician plays a pivotal role in delivering exceptional guest experiences across three luxury spa properties. This position combines advanced hands-on expertise with leadership, mentorship, and operational excellence.

Responsibilities

• Deliver exceptional massage, esthetic, and nail services tailored to each guest's individual needs, preferences, and wellness goals.
• Perform a range of advanced massage modalities and customized facial and body treatments in accordance with spa standards.
• Conduct professional consultations and make appropriate treatment, home-care, and wellness recommendations.
• Maintain exceptional standards of draping, sanitation, professionalism, guest privacy, and treatment-room presentation.
• Create a warm, personalized, and discreet experience consistent with 5-star hospitality expectations.
• Anticipate guest needs and consistently exceed expectations through thoughtful service and attention to detail.
• Build strong guest relationships while maintaining appropriate professional boundaries.
• Serve as a role model and resource for all service providers.
• Mentor and support team members in treatment techniques, guest service, product knowledge, and professional standards.
• Assist management in vetting, interviewing new hires for massage, esthetics, and nails.
• Assist with onboarding, training, coaching, and continuing education for spa team members.
• Assign treatment rooms daily.
• Help maintain consistency in treatment protocols and service standards across the spa.
• Serve as a mentor and first point of contact for providers seeking clarification, guidance, or support.
• Assist management in enforcing rules and solving disputes.
• Provide constructive feedback and communicate team opportunities to the Spa Director.
• Create room schedules and booking order biannually in collaboration with spa management.
• Promote a positive, collaborative, and professional cohesive team culture.
• Support the Spa Director with daily spa operations as needed.
• Assist with maintaining treatment protocols, service menus, treatment timing, and quality standards.
• Support the introduction and testing of new products and tools in collaboration with management and vendors.
• Monitor treatment rooms, supplies, linens, equipment, and product inventory and communicate replenishment needs.
• Ensure all services are performed in accordance with applicable licensing, sanitation, safety, and spa policies/protocols.
• Report maintenance issues promptly to engineering and follow up as needed to ensure resolution.
• Identify spa upkeep or improvement needs and communicate them professionally to management.
• Support opening and closing procedures and other operational responsibilities as assigned.
• Confidently educate guests about appropriate enhancements, retail products, and future treatments without compromising the guest experience.
• Support spa revenue goals through authentic, needs-based recommendations.
• Encourage rebooking and long-term guest relationships.
• Maintain strong knowledge of all spa services, products, packages, and promotions.

Qualifications

• Current state license(s) required for massage therapy and esthetics, as applicable.
• Minimum 3–5 years of professional experience in a luxury spa, resort spa, hotel spa, or comparable high-end environment preferred.
• Forbes Five-Star Standards experience preferred.
• Previous lead, senior therapist, trainer, or supervisory experience strongly preferred.
• Advanced knowledge of massage modalities, facial treatments, body treatments, nail services, and spa protocols.
• Strong knowledge of anatomy, physiology, contraindications, sanitation, and professional treatment practices.
• Exceptional communication, interpersonal, and guest-service skills.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Ability to work independently while contributing positively to a collaborative team.
• Strong organizational skills and attention to detail.
• Ability to maintain composure, discretion, and professionalism in a fast-paced luxury environment.
• Flexibility to work evenings, weekends, holidays, and varying schedules based on spa business needs.

Skills

• Passionate about wellness, beauty, and exceptional hospitality.
• Confident, warm, discreet, and naturally attentive to guest needs.
• Tech-savvy in massage therapy and esthetics.
• Respected peer who enjoys mentoring and developing others.
• Comfortable working with discerning, high-profile, and repeat clientele.
• Knowledgeable about luxury skincare, wellness trends, and elevated spa experiences.
• Sales-minded without being overly transactional.
• Committed to continuous learning and professional development.
• Dedicated to creating memorable experiences that reflect the highest standards of a 5-star spa.

Benefits

• Chef prepared meals daily in our cafeteria, at no cost to you.
• On-site heated garage for employee parking - a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort.
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real Salt Lake and Salt Lake Bees.
• Monthly team member appreciation events and recognition programs.
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available.

Pay

Competitive salary commensurate with experience.

Schedule

Variety of flexible shifts including evenings, weekends, and holidays.