Lead Management Specialist

Responsibilities

• Respond to all leads (web inquiries, ILS platforms, email, chat, and phone calls) within 10 minutes during core hours (9:00 a.m. – 6:00 p.m., Monday–Friday)
• Qualify prospects and schedule tour at properties that best fit their needs
• Build tailored follow-up cadences using phone, text, and email to move leads through the leasing funnel
• Accurately log and update lead activity, touchpoints, and follow-up plan in CRM
• Schedule tours in accordance with Leasing Specialist/on-site team calendars

Collaboration and Communication

• Collaborate with leasing specialists and on-site leasing teams to execute high-quality warm handoffs and support tour readiness
• Participate in marketing content discussions to provide prospect feedback and surface frequently asked questions

Skills, Education And Experience

• Minimum two years of experience in leasing, customer service, sales, or digital communication roles
• Excellent written and verbal communication skills; must be comfortable engaging prospects across multiple digital channels
• Strong organizational skills and the ability to manage multiple conversations and priorities simultaneously
• Demonstrated comfort and discipline in using CRM platforms (Entrata, EliseAI or equivalent)
• Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint)
• Experience navigating digital lead platforms and customer communication tools
• Self-starter mindset with the ability to work independently

Benefits

• Full-time, on-site work, bi-weekly pay schedule
• Benefits include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.