Lead Management and Marketing Coordinator

About the role

This is a front-line lead management, appointment-setting, and marketing coordination role — not a typical office job. You'll own our inbound leads and turn them into booked appointments, and you'll also be the go-to person helping our marketing consultant track, coordinate, and execute the campaigns and rehash pushes that keep our pipeline full. Some days you're heads-down in the CRM; other days you're getting pulled in three directions at once. Both are the job.

Responsibilities

• Lead Management & Appointment Setting
  • Own inbound leads from every source — web inquiries, call-ins, lead-gen partners — no cold calling, ever.
  • Be the first voice of the business: professional, friendly, confident, and quick on the draw.
  • Run our systems: our CRM and our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing).
  • Set high-quality appointments for our sales team by building rapport and educating prospects on the value of our services.
  • Rehash old leads and past estimates to bring stalled deals back to life.
  • Keep data clean, organized, and current across every system.
  • Monitor lead flow across both territories so nothing slips through the cracks.
• Marketing Coordination & Rehash Support
  • Be the point person for our marketing consultant, tracking, coordinating, and helping execute the campaigns, rehash pushes, and follow-up initiatives she has in motion.
  • Keep marketing tasks and deadlines organized so nothing gets dropped between her plans and our team's execution.
  • Help monitor lead and campaign performance, flagging what needs attention and following up on action items.
  • Liaise between ownership, sales, and marketing so everyone's rowing in the same direction.
  • Handle basic office coordination as needed — but your #1 job is lead conversion and keeping the marketing wheels turning.

Who You Are

• A juggler by nature. You can be mid-task, get pulled away by a call from the owner or our marketing consultant, pivot and execute on the spot, then pick up right where you left off — without dropping a beat.
• Detail-oriented and extremely organized — you thrive when handling a lot of moving parts at once.
• A self-starter who doesn't need to be babysat. You see what needs to be done and do it.
• Great on the phone — confident, clear, polite, and able to guide the conversation. Quick to understand customer needs, ask the right qualifying questions, and confidently move the right prospects into scheduled appointments.
• A fast learner who picks up new software, scripts, and processes quickly. Comfortable with Microsoft Office and navigating a PC and browser-based tools.
• Cool under pressure — able to juggle multiple leads, tasks, and interruptions without losing track or getting overwhelmed.

About Us

We're a fast-growing, family and veteran-owned home-services company specializing in premium insulation solutions that make Kentucky homes more comfortable, more efficient, and more affordable to heat and cool. With two thriving territories and a reputation built on integrity, craftsmanship, and customer care, we help homeowners solve real problems every day. Our team is tight-knit, driven, and committed to delivering a first-class experience from the very first phone call to the final walkthrough.

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Free uniforms

Pay

$18–$24 per hour, depending on qualifications for this position