Lead Maintenance Technician

About the Role

Join our dedicated maintenance team at a luxury apartment community, where exceptional service and high-quality living standards are top priorities. We are seeking a skilled Maintenance Technician with experience in HVAC, plumbing, electrical, appliance repair, and general carpentry. This role requires a proactive problem-solver who can perform preventative maintenance and respond to work orders efficiently and professionally. A strong commitment to customer service, clear communication, and a polished, resident-first attitude are essential in maintaining our five-star living environment.

Responsibilities

• Provide Class “A” customer service – building a good rapport with residents and going above and beyond whenever possible
• Perform repairs, maintenance, and cleaning of property both interior and exterior
• Protect and assist in improving the value of the client’s assets
• Perform preventative maintenance on unit-based and building-level equipment
• Perform emergency on-call service in a rotation order
• Perform electrical, plumbing, carpentry, masonry, and painting
• Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls, and building exteriors
• Make ready units for new move-ins
• Complete grounds work such as grounds pick-up, sweeping, and light landscaping
• Perform other duties as assigned

Qualifications

• High School Diploma/GED required; equivalent experience will be considered in lieu of the education requirement
• Minimum of 1 year as a Maintenance Technician
• CFC Universal Certification preferred
• Knowledge of HVAC, electrical, and plumbing systems required
• Class A experience preferred
• Proficient in Microsoft Office, particularly Outlook
• Building automation systems experience a plus
• Yardi experience a plus
• Current driver's license without major violations
• Outgoing personality with ability to relate to a diverse group of people and build strong relationships
• Ability to work under pressure
• Ability to respond to others’ needs in a timely and courteous manner
• Ability to work after hours and weekends, as needed, including on-call rotation
• Ability to arrive at property location within 45 minutes to respond to emergencies
• Highly credible and trustworthy, operating with a high degree of integrity
• Hold oneself and others accountable and strive for a high level of excellence
• Positive, can-do attitude and ability to fuel growth and innovation
• Customer-focused and results-oriented
• Desire to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in a team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

Physical Demands & Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull, or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

• Competitive salary with bonus potential
• Generous benefit package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career development opportunities for advancement within our expanding portfolio
• Annual professional development funds to fuel your growth
• Employee perks: Employee discount for added benefits
• Friendly work environment that values collaboration

Pay

The wage range for this position in Virginia is $25 USD - $28 USD per hour. Compensation is determined based on skills, experience, training, licensure, certifications, and the specific needs of the organization. You may also be eligible to participate in a discretionary annual incentive program, subject to its rules and dependent on individual and organizational performance.