Lead Line Cook (Evenings)

About Us

Dear Charles is Study Hotels' latest culinary offering, located inside The Study at Johns Hopkins, the fourth property of the Study Hotels brand. Situated at the crest of Charles Village, the restaurant is positioned to become a hub for spirited conversations, local gatherings, and celebrations. Dear Charles features a menu influenced by its Mid-Atlantic location, offering familiar dishes with locally sourced ingredients, including robust and health-conscious options. The 85-seat restaurant is designed to complement the hotel’s public space with an intimate, warmly furnished atmosphere.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Train new employees in company procedures and policies for restaurant operations.
• Ensure proper staffing levels by adjusting as needed.
• Serve as liaison between managers and other restaurant team members.
• Conduct opening and closing procedures.
• Ensure all back of house staff are ready for their shifts and following procedures.
• Maintain the flow of service and ensure guest satisfaction.
• Understand and improve dining service standards and guest relations.
• Monitor and observe guests' dining experience to ensure satisfaction and respond promptly and courteously to correct any problems.
• Explain menu items to guests, understand allergy concerns, and answer general inquiries.
• Maintain accurate knowledge of all menu items.
• Be a team player and assist others when necessary to ensure a seamless guest experience.
• Complete the setup and breakdown of the line.
• Conduct pre-shift meetings before each meal.
• Follow recipes and directions to cook menu items in cooperation within a team environment under the direction of the Executive Chef and Restaurant General Manager.
• Complete the setup and breakdown of a section, including detailed cleaning of the work area and surrounding areas.
• Maintain food quality to the Chef’s standards and ensure a consistent product each time.
• Explain menu items to Front of House team members and maintain accurate knowledge of all menu items and beverage programs.
• Maintain a safe and clean work environment.

Requirements

• High school diploma or general education degree (GED).
• 2+ years of experience in a fine dining or upscale casual environment.
• Excellent understanding of various cooking methods, ingredients, equipment, and procedures.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required; a second language is desirable.
• Strong organizational skills, including follow-up, time management, ability to multi-task, and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift, and/or carry, or otherwise move goods weighing a maximum of 50 lbs.

Benefits

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays.