Lead Laboratory Practice Representative (Phlebotomist) - Pathology

About the role

Oversees the daily operations of the draw site and oversees inventory management. Trains new employees on the correct departmental procedures. Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples.

Responsibilities

• Must be fully certified in patient registration and phlebotomy.
• Trains new employees on the correct departmental procedures.
• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
• Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
• Observes and applies relevant FPI and departmental policies and procedures.
• Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources.
• Confirms all written orders on the requisition match specimen label.
• Safeguards CAP and UMPA guidelines during phlebotomy procedures.

Requirements

• High school diploma or general education degree (GED) preferred.
• Completion of an accredited program in Phlebotomy.
• At least 5 years of Phlebotomy experience.
• 5 or more years medical office experience.
• General understanding and application of basic accounting principles.
• PC proficiency.
• Strong customer service skills.
• Accurate data entry skills.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Knowledge of computerized billing system.

Qualifications

• Full certification in patient registration and phlebotomy.
• Mid-level skill in managing provider schedules and scheduling appointments.
• Working knowledge of the revenue cycle and payer requirements.
• Knowledge of computerized billing systems.

Skills

• Phlebotomy certification.
• Effective communication skills.
• Data entry proficiency.
• Customer service orientation.
• Basic accounting principles.
• Computer literacy.

Benefits

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.

University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Pay

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.

Schedule

Not specified.