Lead Labor Claim Technician
Lead Labor Claim Technician
About the role
The RoleWe’re looking for a passionate and detail-oriented Lead Labor Claim Technician to join our team and play a key role in delivering high-quality products and continuous improvement. In this role, you’ll take the lead in overseeing and guiding the product inspection process for labor claims, working closely with our product team to identify potential defects and ensure our standards remain top-notch. You’ll dive into data and analysis to uncover trends, support company initiatives, and help drive smarter decisions. As a subject matter expert in quality, you’ll share your knowledge, champion improvement efforts, and serve as a trusted resource for the team. Beyond the technical work, you’ll help shape the day-to-day success of the team by managing workflow, mentoring and developing team members, and collaborating with leadership to resolve challenges and keep operations running smoothly. If you enjoy blending your automotive knowledge with problem-solving, leadership, and quality-focused work in a collaborative environment, this is a great opportunity to make a real impact.
Responsibilities
- Lead and support workflow to ensure timely processing and closure of all received labor claims
- Support team training and provide quality oversight to help meet goals for efficiency, safety, and accuracy
- Work with product team to reach and sustain desired overall proficiency with product failure analysis
- Carefully inspect, measure, and document details related to labor claims
- Capture and record key information to support tracking of manufacturing issues
- Receive, sort, and organize incoming shipments (UPS, FedEx, DHL), including samples and labor claims
- Keep internal quality tracking documents accurate and up to date
- Serve as a helpful resource, supporting the product management team as needed
- Take on additional responsibilities as needed to support the team and business
Qualifications
- 3+ years of hands-on experience in a related role
- Solid automotive knowledge, especially in diagnostics and troubleshooting
- Experience using precision measuring tools such as micrometers and calipers
- Strong communication skills
- Proficient in Microsoft Office, especially Excel and Word
- Able to prioritize tasks effectively and meet deadlines consistently
- You know your way around an automotive labor invoice, and you know when something doesn't add up
- Detail-oriented to the core - nothing slips past you
- A problem-solver who follows through, not just flags issues
Location
Redlands, CA
On-Site Salary Range
$22.99 - $26.92 Hourly
Reports To
QC Supervisor
Employment Type
Full-Time
Travel
None (0%)
About TrakMotive
Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.
Why Work with Us?
When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us
Physical Demands & Requirements
Physical Effort: Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Legal
Must be 18+ years of age and legally authorized to work in the United States.
Pre-employment
Ability to pass a post-offer background check and drug screen.
Equal Opportunity Employer
AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws.
Fair Chance & Accommodations
Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).