Lead, L&D Program Mgmt & Delivery Specialist (Hybrid)

Job Purpose

The Lead, L&D Program Mgmt & Delivery Specialist delivers and administers high quality and effective learning for participants and internal customers through our TruStage classes and learning programs. This individual will have the ability to develop and maintain productive relationships with the wider L&D team, internal organization clients, vendors, and key stakeholders across the enterprise while positively demonstrating TruStage’s core values.

Job Responsibilities

• Coordinate the implementation and delivery of enterprise learning programs, ensuring they are effectively rolled out to meet the needs of the organization and aligned to leadership expectations.
• Understand L&D processes (scheduling, registration, evaluation, consultation, L&D request Intake, Governance, etc.) and leverage expertise from L&D Consultants, L&D Learning Technology professionals, and the L&D design and development team as needed.
• Assist Sr Manager of Program Management and Delivery with evaluation, measurement, and reporting of assigned programs providing updates on effectiveness and status.
• Create productive relationships with preferred vendors for relevant learning programs.
• Engage business stakeholders on L&D related efforts including the leveraging L&D Learning Consultants and L&D Leadership as appropriate.
• Partner within L&D team to build and curate learning curricula for easy access and navigation.
• Demonstrate a proactive approach with excellent organization skills and detail in the management of programs, especially regarding participant communication, follow-up activities, reporting to stakeholders, and learning delivery governance administration.
• Facilitate courses for various audiences (people leaders, individual contributors, new employees, etc).
• Model excellent facilitation skills by engaging learners and creating a safe environment to share.
• Organize and plan appropriately for a successful enterprise learning events.
• Stay up-to-date on learning content and is well prepared to deliver an engaging learning experience in-person and virtually.
• Leverage learning sustainability and reinforcement approaches to ensure learning retention of participants during follow-up.
• Bring current business knowledge into the classroom to align on relevant course material.
• Understand how adults learn best by contributing to learning sustainability and reinforcement approaches to ensure learning retention of participants.
• Stay updated on learning and development trends, learning delivery best practices, tools/technology, etc. to bring excellence and credibility into the classroom.

Job Requirements

• Bachelor's Degree or higher in Education, Organizational Development, Human Resources or related field or equivalent work experience.
• 7+ years of experience in learning and development with 5+ years of facilitation experience.
• Strong understanding of adult learning principles, theory, and strategies.
• Must have prior management experience.
• Experience facilitating offerings effectively to various audience levels (face-to-face and virtually).
• Proficiency using Microsoft Teams for virtual delivery.
• Excellent presentation skills.
• Strong interpersonal communication and relationship building skills.
• Facilitation certification in the following, a plus (Blanchard Companies, Crucial Learning, DDI etc.).

Preferred Qualifications

• DDI Certification preferred.

Benefits

TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.

Career Growth: TruStage offers a competitive salary range of $104,200.00 - $156,300.00, an annual incentive (bonus) plan, and additional benefits such as medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement.

Flexible Workplace: TruStage recognizes the importance of flexibility and offers a hybrid working model to allow for work-life balance and career growth.

Accommodation Request: If you need application or interview process accommodations, please contact the accessibility department.