Lead IT ServiceNow Platform Strategist

We need to output HTML fragment with sections: About the role? Actually we need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes: Job Description Summary (maybe About the role). Responsibilities section. Qualifications (including Preferred Qualifications). Working Conditions (maybe Schedule). Compensation (Pay). Benefits (What We Offer). Also maybe About Us etc but those are boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us", "Who We Are", "What We Do" might be considered boilerplate? They are not specifically about the role; they are generic company description. Likely we should drop them as they are not specific to the role. The instruction: "Prefer a few substantive sections over many thin ones." So we can include sections: About the role (maybe from Job Description Summary), Responsibilities, Qualifications (including Preferred), Benefits, Pay, Schedule (Working Conditions). Also maybe Skills? Not explicit separate; qualifications cover skills. We'll not create Skills unless there is explicit list. There's no separate Skills section. So we will not include Skills heading. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from those sections. Let's extract: Job Description Summary: "The role of ServiceNow Platform Strategist is focused on shaping the enterprise strategy, governance, roadmap, and value realization of the ServiceNow platform. The role will help ensure the platform supports business priorities, enterprise architecture standards, operational excellence, resilience, and measurable outcomes. Serving as the strategic bridge between business priorities, enterprise processes, and technology capabilities, this role partners with leaders, architects, process owners, and external partners to define the platform vision, roadmap, operating model, and investment priorities." That's prose; we can put in

. Responsibilities: list bullet points after "Responsibilities Job Description". Actually the text: "Responsibilities Job Description Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework.Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs.Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities.Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows.Partner with operations and engineering teams to improve service stability, automation, reliability, and customer and employee experiences.Identify opportunities to improve service quality, reduce operational risk, and simplify how work is delivered.Partner with resilience, business continuity, disaster recovery, risk, and compliance teams to strengthen operational resilience through ServiceNow.Enable critical service mapping, dependency management, testing, reporting, and governance through a unified platform approach.Align relevant platform capabilities with evolving business and regulatory requirements.Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities.Identify and prioritize use cases that improve productivity, service delivery, decision-making, and operational efficiency.Partner with architecture, security, data, and governance teams to establish practical adoption standards.Strengthen ServiceNow data and architecture practices, including CMDB, CSDM, Service Mapping, asset data, and platform governance.Collaborate with architecture and data teams to improve data quality, platform scalability, reporting, analytics, automation, and AI readiness.Advise business and technology leaders on platform priorities, investments, roadmap decisions, and process improvements.Develop business cases and value measures that connect platform investments to business outcomes.Build alignment across teams to increase adoption, reuse, and enterprise value." We need to split into list items. Each sentence seems separated by a period but no spaces? Actually they are concatenated without spaces after periods. We need to parse them. We'll split by periods that are followed by a capital letter (or start of next sentence). We'll create

• for each. Qualifications: includes bullet-like sentences: "Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or an equivalent combination of education and experience.Minimum of seven years of related experience in technology strategy, architecture, consulting, service management, technology operations, or platform delivery.Broad knowledge across technology disciplines, including cloud, infrastructure, applications, data, networks, and workforce technologies.Strong understanding of technology architecture principles and enterprise technology strategy.Demonstrated ability to translate complex technology information into clear recommendations and practical solutions.Strong written and verbal communication skills, including the ability to articulate strategy to technical and business audiences.Strong planning, analytical, integrative, and strategic-thinking skills.Ability to quickly learn and apply new concepts and coach others on technologies and strategies.Ability to influence decisions and build consensus across large, diverse stakeholder groups." Then "Preferred Qualifications" list: "Experience developing or guiding a ServiceNow platform strategy, roadmap, governance model, or operating framework.Knowledge of ServiceNow capabilities such as ITSM, ITOM, ITAM, CMDB, CSDM, IRM, operational resilience, or enterprise workflows.Experience working with public cloud providers or cloud technologies, including Amazon Web Services or Microsoft Azure.Experience with enterprise service management, platform adoption, process standardization, or value realization.Familiarity with ServiceNow AI, workflow automation, analytics, or intelligent automation.ServiceNow certifications or experience supporting a complex enterprise implementation." We can combine Qualifications and Preferred Qualifications under a Qualifications section, maybe separate sub-sections? But we only have headings allowed: Qualifications. We can include both required and preferred within that section, maybe as two
  lists or combine. We'll keep as one list but maybe separate with a

  indicating preferred. However we must not invent filler. We'll just list all items; but we need to differentiate? Not required. We'll just include all items as list items. Working Conditions: "Hybrid-Office Environment (Tuesdays, Wednesdays, Thursdays)Occasional Travel". That's schedule info. Also location: "This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position." That's also schedule/location. We'll put under Schedule section. Compensation/Pay: "The Salary for this position generally ranges between $122,000 - $155,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time." Also maybe mention bonus. We'll put under Pay. Benefits: "What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k MatchEmployee Stock Purchase PlanTuition ReimbursementDisability InsuranceMedical InsuranceDental InsuranceVision InsuranceEmployee DiscountsCareer Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service.Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.Adoption AssistanceEmployee Assistance ProgramBack-Up Care ProgramPTO for Volunteer HoursEmployee Matching Gifts ProgramEmployee Resource GroupsInclusion and Diversity ProgramsEmployee Recognition ProgramReferral Bonus Programs" We need to parse into list items. The text is messy with missing spaces. We'll need to split by capital letters after lowercase? Might be easier to just keep as a paragraph? But instruction: Use

  • for any list of duties/requirements/benefits. Benefits is a list, so we should make
    • . We'll need to split items. Let's manually identify benefits items: - Competitive Pay - Bonus for Eligible Employees - Benefits Package - Pension Plan - 401k Match - Employee Stock Purchase Plan - Tuition Reimbursement - Disability Insurance - Medical Insurance - Dental Insurance - Vision Insurance - Employee Discounts - Career Training & Development Opportunities - Health and Work/Life Balance Benefits - Paid Time Off starting at 160 hours annually for employees in their first year of service. - Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). - Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars - Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. - Adoption Assistance - Employee Assistance Program - Back-Up Care Program - PTO for Volunteer Hours - Employee Matching Gifts Program - Employee Resource Groups - Inclusion and Diversity Programs - Employee Recognition Program - Referral Bonus Programs Also maybe "Compensation Benefits" is duplicate; we already have Competitive Pay and Bonus. We'll create list. Now we need to output only HTML fragment, no /, no markdown. We'll structure:

      About the role

      ...

      Responsibilities

      • ...
      ...

      Qualifications

      • ...
      ...
      Maybe we split required and preferred? Could add a

      for preferred but not needed.

      Benefits

      ...

      Pay

      ...

      Schedule

      ...

      We must not include sections with filler like "commensurate with experience". We have real content. Now we need to ensure we preserve all substantive information. Let's extract each piece precisely. About the role: The Job Description Summary paragraph. We'll copy exactly. Responsibilities: Need to split sentences. Let's manually list them: 1. Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework. 2. Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs. 3. Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities. 4. Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows. 5. Partner with operations and engineering teams to improve service stability, automation, reliability, and customer and employee experiences. 6. Identify opportunities to improve service quality, reduce operational risk, and simplify how work is delivered. 7. Partner with resilience, business continuity, disaster recovery, risk, and compliance teams to strengthen operational resilience through ServiceNow. 8. Enable critical service mapping, dependency management, testing, reporting, and governance through a unified platform approach. 9. Align relevant platform capabilities with evolving business and regulatory requirements. 10. Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities. 11. Identify and prioritize use cases that improve productivity, service delivery, decision-making, and operational efficiency. 12. Partner with architecture, security, data, and governance teams to establish practical adoption standards. 13. Strengthen ServiceNow data and architecture practices, including CMDB, CSDM, Service Mapping, asset data, and platform governance. 14. Collaborate with architecture and data teams to improve