Lead IT ServiceNow Platform Strategist

About the role

The role of ServiceNow Platform Strategist is focused on shaping the enterprise strategy, governance, roadmap, and value realization of the ServiceNow platform. The role will help ensure the platform supports business priorities, enterprise architecture standards, operational excellence, resilience, and measurable outcomes. Serving as the strategic bridge between business priorities, enterprise processes, and technology capabilities, this role partners with leaders, architects, process owners, and external partners to define the platform vision, roadmap, operating model, and investment priorities.

Responsibilities

• Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework.
• Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs.
• Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities.
• Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows.
• Partner with operations and engineering teams to improve service stability, automation, reliability, and customer and employee experiences.
• Ident