Lead IT ServiceNow Platform Strategist

For our client, we are seeking a Lead IT ServiceNow Platform Strategist to join the team of a leader in the Finance & Insurance space. This role will shape the strategy and governance for a core service management platform, ensuring it supports enterprise priorities and operational excellence. You will partner across technology and business teams to guide platform investments, improve service stability, and strengthen the user experience. The position also calls for a forward-looking approach to industry trends, standardization, and resilience across the technology environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $122,000 – $155,000 annually Responsibilities Define and maintain platform strategy and governance model Align platform investments with business and operational needs Assess industry trends and identify future opportunities Drive adoption and standardization across service management and operations Partner with stakeholders to improve service stability and user experience Identify opportunities for service quality enhancement and risk reduction Collaborate on strengthening operational resilience through the platform Qualifications Bachelor's degree in Information Systems, Computer Science, or related technical field, or equivalent experience Minimum of seven years in technology strategy, architecture, consulting, service management, technology operations, or platform delivery Broad knowledge across technology fields such as cloud, applications, and networks Strong understanding of technology architecture and enterprise strategy Ability to simplify complex technology information into actionable recommendations Excellent communication skills for technical and non-technical audiences Strong planning, analytical, and strategic-thinking abilities Benefits Competitive pay Bonus for eligible employees Pension plan 401(k) match Employee stock purchase plan Tuition reimbursement Medical, dental, and vision insurance Paid time off starting at 160 hours annually Ten paid holidays per year Wellness programs Parental leave Employee assistance program Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.