Lead Insurance Operations Specialist

About the role

Great American Financial Institution Services specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns.

Responsibilities

• Responsible for performing, coordinating, and leading the day-to-day activities of employees performing policy administration tasks
• Prioritizes daily workload and delegates assignments in a manner to ensure accurate and timely completion
• Reviews completed assignments
• Ensures accuracy, timeliness and quality of work, and recommends improvements to processes and procedures
• Maintains knowledge of state specific policy endorsements and requirements
• Performs a variety of policy administration tasks in support of the business
• Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Heavy use of Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.)
• Shares and/or conveys complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds maintaining a professional demeanor in all situations
• Participates in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices
• Acts as a liaison with other departments and facilitate interdepartmental communication
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
• Demonstrates advanced knowledge of department policies and procedures and utilizes in-depth understanding of the business (including products, coverage, etc.) and organization
• Participates in ensuring compliance and complies with company and regulatory guidelines
• As appropriate for line of business, may approve new business, renewal business and/or endorsements based on a defined set of instructions/guidelines
• Performs other duties as assigned

Qualifications

• Associate degree or equivalent in Business, Insurance, Finance, Liberal Arts or related discipline
• Generally, 2 or more years of related experience
• Experience in the insurance industry preferred

Schedule

Employees in this role are expected to be onsite four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Benefits

• Medical, dental, and vision coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• Paid Time Off and paid holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits