Lead Operations Specialist

Job Summary

Responsible for assisting with day-to-day branch operations. Responsible for support of operations, safety, and audit compliance and overall branch performance. Coordinates with other departments in overall handling of operations and providing service to customers. May provide management support in the absence of the Branch Operations Manager.

Major Tasks, Responsibilities And Key Accountabilities

• Assists in managing the safety performance, operations practices, and financial productivity of the location.
• Assists with monitoring financial indicators/metrics and profit and loss to measure branch performance to goal.
• Supports the Inside/Outside Sales function to ensure orders are fulfilled and customer inquiries are addressed.
• Solves customer service issues; tracks open sales orders.
• Procures and maintains inventory; monitors to ensure proper inventory turns.
• Manages dedicated delivery processes and carrier services; assists Branch Operations Manager with ensuring compliance with all Department of Transportation regulations.
• Manages resources to meet daily customer service delivery requirements.
• Aids in the training of new associates.
• Serves as a mentor and leads other associates in operational functions.
• Maintains a high level of product and operational knowledge to support branch function and compliance.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Minimum Qualifications

• Must be a minimum of 18 years of age or older.
• Must pass pre-employment assessment(s) if applicable.

Education And Experience

• Technical certification or associate degree may be required in some areas.
• Generally 5-7 years of experience in related area of responsibility.

Preferred Qualifications

• 5-7 years of experience in warehouse/distribution center facilities.
• Experience with sales techniques, such as consultative selling and solution selling.
• Experience in business-to-business sales.
• Previous sales experience in similar industry or Core & Main product line preferred.
• Associate degree preferred.