Lead Installer (HVAC)

About the role

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13+ utilities and municipalities to provide customized solutions tailored to any community, delivering real value where people live. We help homeowners protect the essential systems that keep their homes running—from HVAC, appliances, and electrical to water, sewer, gas lines, and more—so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs—Successful, United, Progressive, Empathetic, and Reliable—because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

This is a field-based role in the Chicagoland area requiring regular travel to customer home locations and participation in an on-call schedule.

Responsibilities

• Complete a variety of tasks associated with quality installation of residential HVAC equipment.
• Receive routed work from dispatch, report to assigned job site on time, and perform work to the company’s quality expectations.
• Promote warranty products to Oncourse Home Solutions customers.
• Use a valid driver’s license to drive a company vehicle and maintain refrigerant certification.
• Work and drive safely at all times while maintaining residential HVAC equipment.
• Provide the customer with the highest levels of customer service.
• Understand and comply with all safety policies, including calibrating gas sensing tools every month.
• Install most furnaces, condensers, humidifiers, and accessories without assistance.
• Master all electrical wiring of furnaces, condensers, and thermostats, including high and low voltage wiring.
• Understand and comply with inventory policies and procedures; account for use of inventory in assigned work.
• Install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant lines to air conditioning units, including soldering and brazing.
• Complete all assigned tasks, including billing customers correctly, ordering parts and materials, and handling paperwork properly, timely, and legibly.
• Install HVAC-related equipment according to manufacturer’s instructions and use good time management to minimize non-productive time.
• Cycle count inventory upon procurement’s request.
• Demonstrate attention to detail involving payroll to minimize reclass data entries at month-end.
• Demonstrate a high level of technical competence and use a variety of analytical techniques to solve problems.
• Comply with all corporate and department policies and procedures and develop strong credibility with co-workers and department leadership.
• Accurately diagnose problems or conditions and use good people skills and judgment with customers to provide the highest level of customer service.
• Work with the PHS Prevention and Safety Team to keep safety the #1 priority by submitting good catches from the field.
• Maintain expected productivity, quality, and safety metrics as outlined by the NHS Field Operations Department.
• Show a willingness to continue learning and take additional training to develop proficiency in the field, including in-house, manufacturer, and after-hours training.

Qualifications

• HVAC certification or vocational/skill training experience in HVAC in lieu of certification.
• Minimum 3 years of HVAC experience preferred.
• High School diploma/GED or equivalent work experience.

Skills

• Proficiency in Microsoft and Google Suites.
• iPad usage.

Pay

The base pay range for this position is $32.24 to $47.50 per hour. The specific pay offered will depend on qualifications, experience, education, and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan, or commission target.

Benefits

• Healthcare, life insurance, and paid time off.
• 401(k) plan with 4% company match.
• Commuter benefits and education reimbursement.
• Short-term and long-term disability coverage.
• Flexible spending and health savings accounts.
• Employee Assistance Program (EAP), health, legal, and financial resources.
• Employee Business Resource Groups (EBRGs) and monthly townhalls.