Lead Housing Operations Specialist- (Housing Operations Professional III, Range 1) - HDCS Housing, Dining and Conference Services

We need to output only HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. Remove boilerplate, EEO, etc. Must preserve all substantive info. Let's parse the posting. Key parts: - Working Title: Lead Housing Operations Specialist (but we should not repeat job title as heading; page already shows it, so we don't output heading for title.) - Department: Housing, Dining & Conference Services - Appointment Type: This is a one-year probationary appointment. - Time Base: Full-Time (1.0 FTE) - Work Schedule: Monday-Friday 8:00 AM-5:00 PM - Anticipated Hiring Range: $5,079,048? Actually $5,079.00-$6,315.00/monthly ($60,948.00–$75,780.00 annually). Salary is commensurate with experience. - Position Summary: description. - Position Information: includes many bullet-like paragraphs. We need to decide sections: maybe "About the role" (position summary), "Responsibilities" (list of duties), "Requirements" (minimum qualifications), "Qualifications" (preferred qualifications), "Skills" maybe not separate, "Benefits" (none given), "Pay" (salary range), "Schedule" (work schedule). Also maybe "Appointment Type" could be part of About the role? But we can include as part of About the role or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these headings. We need to include only sections with real content. So we will have: -

About the role

: include Position Summary and maybe appointment type, time base, department? The summary includes description. Could also include "Position Summary" paragraph. -

Responsibilities

: list duties from Position Information (multiple bullet-like paragraphs). We'll convert each sentence or clause into

. Must preserve all substantive info; not invent. -

Requirements

: Minimum Qualifications (including "Other Duties as Assigned"? Actually that's a subheading but content includes list of qualifications). We'll extract the bullet points under Minimum Qualifications. -

Qualifications

: Preferred Qualifications. -

Pay

: Anticipated Hiring Range and note salary commensurate with experience. -

Schedule

: Work Schedule Monday-Friday 8:00 AM-5:00 PM. - Possibly

Benefits

: none given, so omit. -

Skills

: maybe not needed; we could embed skills in qualifications. But we could create a Skills section if there is explicit skill list. There's mention of skills in Minimum Qualifications (advanced communication, analytical, etc.) but those are more qualifications. We'll skip Skills section to avoid thin. We must not repeat job title as heading. Also must not include Job ID/requisition numbers (none). Must remove boilerplate: EEO statements, smoke-free, mandated reporter, conflict of interest, pre-employment requirements (background check, proof of citizenship) maybe those are substantive? They are requirements? The posting includes "Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their dat". That's substantive; maybe we should include under Requirements or a separate section like "Requirements". Could add to Requirements as bullet points. Also "Environmental/Physical/Special" includes work conditions: fully on-site, evening/weekend/holiday/emergency response, mobile phone, walking, stairs, lifting up to 25 lbs, travel between campus housing locations. That's also substantive; could be part of Requirements or maybe a separate section like "Work Conditions". But we only have allowed headings list; we could put under Requirements or maybe under Responsibilities? Better to include under Requirements as "Work Conditions" bullet. We must not invent or summarize away detail. Must preserve all substantive info. So we need to include all those details. Let's extract content precisely. From posting: - Department Housing, Dining & Conference Services - Appointment Type: This is a one-year probationary appointment. - Time Base: Full-Time (1.0 FTE) - Work Schedule: Monday-Friday 8:00 AM-5:00 PM - Anticipated Hiring Range: $5,079.00-$6,315.00/monthly ($60,948.00–$75,780.00 annually) - Salary is commensurate with experience. - Position Summary: The Lead Housing Operations Specialist independently administers and coordinates complex housing operations and residential licensing programs for Employee & Family Housing. The position serves as the operational lead for the Employee & Family Housing licensing function, providing advanced program administration, operational leadership, strategic planning, and lead work direction to support housing operations, occupancy management, resident services, regulatory compliance, and continuous process improvement. Working under the general supervision of the Associate Director for University Housing, the incumbent exercises advanced judgment in interpreting housing regulations, university policies, licensing agreements, and operational procedures to ensure effective, compliant, and customer-focused housing operations. The position develops and implements operational procedures, monitors quality assurance and performance metrics, analyzes occupancy and operational trends, and recommends innovative solutions that improve efficiency, service delivery, and resident satisfaction. The Lead Housing Operations Specialist collaborates extensively with campus departments, residents, leadership, and external partners to ensure seamless housing operations, support strategic departmental initiatives, coordinate emergency response activities, and promote operational excellence. As the department's subject matter expert for housing operations and residential licensing, the position provides leadership in policy implementation, staff development, technology enhancements, and continuous improvement initiatives that advance the mission and strategic goals of HDCS. - Position Information: then several bullet-like paragraphs: 1. Housing Operations Leadership & Program Administration - Independently administer and coordinate complex housing operations for Employee & Family Housing. - Lead daily housing operations and coordinate cross-functional workflows supporting resident services, resident account administration, and operational continuity. - Develop, implement, and continuously improve housing operational procedures, workflows, and service standards. - Analyze housing operations, occupancy trends, workflow efficiency, resident satisfaction, and service delivery to identify operational improvements. - Develop recommendations supporting strategic occupancy planning, housing utilization, and operational effectiveness. - Represent Employee & Family Housing on university committees, cross-functional workgroups, and special projects. - Coordinate operational responses during emergencies, housing crises, evacuations, and other critical incidents. - Serve as the departmental subject matter expert regarding licensing operations, housing policies, and operational best practices. 2. Lead Work Direction, Training & Quality Assurance - Provide lead work direction to administrative staff, and student employees. - Assign work priorities, coordinate workflow, monitor work progress, quality, and completion, and ensure timely completion of operational responsibilities. - Develop standardized operating procedures and quality assurance standards for licensing transactions and resident records. - Review housing transactions, resident files, licensing agreements, and operational processes to ensure consistency, accuracy, compliance, and customer service excellence. - Design, coordinate, and facilitate onboarding, cross-training, and continuing education for staff. - Assist management with recruitment, onboarding, and operational planning. 3. Licensing Administration & Occupancy Management - Oversee residential licensing and occupancy administration, including application review, waitlist management, licensing documentation, occupancy assignments, transfers, renewals, move-in/move-out coordination, exceptions, and vacancy management. - Review and resolve complex licensing transactions within established policies and procedures. - Resolve escalated resident concerns, occupancy disputes, eligibility issues, and licensing exceptions. - Coordinate resident communications regarding licensing policies, occupancy changes, and operational procedures. - Monitor occupancy levels, turnover trends, renewal rates, and housing demand. - Develop resident retention strategies that improve occupancy and customer satisfaction. - Collaborate with Facilities to coordinate unit turnover schedules and maximize occupancy. 4. Strategic Planning, Compliance & Financial Stewardship - Interpret and apply federal, state, and local housing regulations, Fair Housing laws, ADA requirements, landlord-tenant regulations, licensing agreements, and CSU policies. - Recommend revisions to departmental policies, operational procedures, and business practices. - Monitor compliance through operational audits, quality reviews, and documentation standards. - Develop and monitor operational performance indicators including occupancy rates, licensing timelines, transaction accuracy, customer service metrics, and workflow efficiency. - Prepare executive reports, dashboards, and operational analyses supporting leadership decision-making. - Collaborate with Financial Services regarding occupancy revenue, billing, refunds, receivables, and financial reconciliation. - Identify operational efficiencies supporting revenue optimization and responsible resource management. - Coordinate with Risk Management, Public Safety, Facilities, and university leadership regarding operational issues. 5. Technology, Innovation & Continuous Improvement - Serve as departmental subject matter expert for housing management systems and licensing technologies. - Participate in system implementation, testing, upgrades, and workflow improvements. - Recommend technology enhancements supporting operational efficiency and improved customer service. - Lead continuous improvement initiatives utilizing data analysis and operational assessment methodologies. - Minimum Qualifications Other Duties as Assigned: Actually heading "Minimum Qualifications Other Duties as Assigned". Then list: - Thorough and advanced knowledge and understanding of housing operations in order to build and maintain sound policies, processes, and procedures in order to provide excellent services to a diverse campus community. - Demonstrated competence in independently applying advanced judgment to resolve difficult and complex problems and issues. - Thorough and advanced knowledge and skill in applying and interpreting applicable regulations, standards, and guidelines. - Ability to make recommendations for changes based on interpretations and principles of professional practices - Advanced analytical and organizational skills to organize, prioritize, and oversee housing operations, and successfully complete special projects within time and budget constraints. - Advanced communication and interpersonal skills, including political acumen to build partnerships and communicate effectively across all employee groups (e.g. faculty, campus and system leadership, administrative staff) in a diverse environment. - Ability to effectively present ideas and training. - Advanced knowledge of higher education housing operations and management current best practices. - Experience And Education Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. - Preferred Qualifications: - Master’s degree in higher education, public administration, business administration, housing administration, or a related field. - Five or more years of progressively responsible experience in university housing, employee and family housing, multifamily housing, affordable housing, or property management. - Experience providing lead work direction and training to administrative support staff or student employees. - Experience with occupancy forecasting, housing analytics, licensing administration, and strategic occupancy planning. - Experience developing operational procedures, quality-assurance standards, and process improvements. - Experience interpreting and applying applicable housing regulations, Fair Housing requirements, accessibility requirements, university policies, and licensing agreements. - Experience using housing-management systems such as StarRez, OneSite, or a comparable system, as well as reporting tools such as Excel, Power BI, or Tableau. - Experience coordinating emergency housing operations and cross-functional projects. - Relevant Fair Housing, property-management, process-improvement, or project-management certification. - Required License/Certification: - Valid California's Driver's License - Ability to obtain authorization to drive on State Business - Environmental/Physical/Special: - This position is designated as fully on-site. The incumbent is required to perform all assigned