Lead Housing Case Manager (Rapid Rehousing-RR

Responsibilities

• Professionally represents NSO and promotes NSO mission, vision, values and strategic priorities.
• Supervises the Rapid Re-Housing (RRH) Team, including Case Managers and Certified Peers, and provides individual supervision, mentoring, coaching, training and guidance.
• Evaluates staff performance and makes recommendations for personnel actions to the Director of Housing & Supportive Services, as needed.
• Provides day-to-day case management services to residents in Rapid Re-Housing (RRH) Services and maintains responsibility for assigned case records.
• Carries a reduced caseload of not more than 10 consumers.
• Covers Rapid Re-Housing (RRH) Supportive Housing Services Team activities and supports team interactions with KMG, NSO’s property management company, CMA and other partners.
• Maintains occupancy rates through effective navigation of CAM referrals to the Rapid Re-Housing (RRH) Building.
• Works with the Director of Housing & Supportive Services to ensure compliance with multiple funding sources, contractual obligations, HUD regulations, City of Detroit standards and agency requirements.
• Makes sure data on services provided is monitored and maintained and required reports are submitted to DWCCMHA, MDCH, MSHDA, HUD and other agencies, as appropriate.
• Administers supportive housing services in alignment with HUD regulations and applicable program guidelines.
• Makes sure program funds are monitored and maintained in coordination with the Finance Department, ensuring compliance with accounting practices and program requirements.
• Reviews staff requests for leave and makes recommendations based on program needs.
• Aids in the recruitment of staff to ensure vacancies are filled and program objectives are met.
• Recommends service delivery improvements, program changes and new programming to the Director of Housing & Supportive Services and Unit Director.
• Implements approved changes and supports continuous improvement in service delivery.
• Sets performance expectations and develops performance objectives for direct reports.
• Delegates responsibilities and decision-making appropriately and effectively.
• Provides performance reviews on time and takes an active role in the professional development of direct reports.
• Administers disciplinary actions as necessary in accordance with Human Resources policies and procedures.

Candidate Requirements

• BA, BS or BSW required.
• Three to five years of experience in a homeless services provider setting or other related case management setting.
• Experience working with individuals and families experiencing homelessness.
• Knowledge of supportive housing services, case management practices, documentation standards and regulatory compliance requirements.
• Leadership experience or demonstrated ability to supervise, coach, train and develop staff.
• Valid Michigan driver’s license required.
• Ability to work during NSO business hours with flexibility based on program needs.
• Driving is a requirement of the position.