Case Manager - Rapid Rehousing (RRH)

Position Summary

The Rapid Rehousing Case Manager is a key part of the Housing Plus RRH program. The case manager carries a caseload of families, individuals, or a combination of both, and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

Duties/Responsibilities

• Conduct initial intakes and assessments and annual assessments as required.
• Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
• Provide case management, counseling sessions and support services as required.
• Refer tenants to other agencies, community service providers and resources as needed.
• Collaborate with providers to ensure compliance.
• Assist families and/or individuals with achieving goals of self-sufficiency and independent living.
• Work with individual and/or the entire family to improve family functioning.
• Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours.
• Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members.
• Maintain tenant case files that are organized and easy to navigate.
• Maintain housing goal of zero rental arrears for each family and/or individuals.
• Provide emergency and crisis interventions.
• Conduct monthly home visits as required for entire caseload.
• Attend program meetings, agency-wide meetings, and staff training.
• Perform program objectives in accordance with NYC CoC and all protocols according to HousingPlus and government funder policies and procedures and requirements.
• Other tasks as assigned.

Requirements

• Ability to work onsite 5 days per week
• Experience working with justice-impacted populations, preferably working with women experiencing homelessness histories, behavioral health needs, and/or criminal legal history.
• Solid knowledge of case management and motivational interviewing.
• Proficiency in using Microsoft Office, AWARDS, and Google Meet
• Good organizational, interpersonal communication, and writing skills
• Ability to work as a team member.
• Ability to work as a team member.
• Familiarity with Human Resource Administration (HRA) policy and procedures.
• Excellent organizational, interpersonal communication, and writing skills.
• Proficient computer skills including Microsoft applications (Outlook, Work, Excel, PowerPoint) and Google Suite.
• Must possess the ability to format and work within spreadsheets and Word Documents.
• Experience using case management databases preferred.
• Some evening/weekend hours may be required.
• Education and Experience:
• Associate or Bachelor's in Human Services or Social Services or related field
• Minimum of 2-3 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits
• 403B Matching
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits