Rapid Re-Housing Case Manager

About the Role

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. As a Case Manager in the Rapid Re-housing (RRH) Program, you will provide progressive housing stability case management and advocacy for participants, contributing to our mission of partnering with individuals, families, and communities for health, justice, and hope.

Responsibilities

• Accept referrals of individuals and families from King County Coordinated Entry who meet HUD Category 1 definition of homelessness.
• Assist referred participants in verifying and documenting RRH program eligibility and completing program application materials.
• Conduct comprehensive in-depth assessments using intake, assessment, and housing barriers tools.
• Utilize motivational interviewing to help participants develop strength-based plans for self-sufficiency.
• Provide coaching and conflict resolution to assist clients in resolving housing-related conflicts.
• Assist participants with referrals to customized services, including employment, pre-employment, or life skills programs.
• Help participants find and obtain safe and stable housing, including assistance with rental applications.
• Submit financial assistance requests for client rent subsidies and other approved expenses.
• Reassess participant eligibility at 90-day intervals and determine ongoing need for rental subsidy.
• Exit participants from the RRH program when stably housed or after 12 months, conducting exit interviews and assisting with transition plans.
• Maintain accurate and up-to-date client files in HMIS, ensuring confidentiality and adherence to HIPAA standards.
• Participate in ongoing training, program development, and relevant community activities.

Qualifications

• Associate's Degree in a related field or equivalent work experience.
• At least 2 years of experience in a related field.
• Well-developed communication skills, both written and verbal.
• Strong organizational skills.
• Proficiency in Microsoft Word and Excel, with willingness to learn new databases.
• Previous experience working with diverse populations and perspectives.
• Experience in community and human services, including serving homeless and low-income communities.
• Experience providing community presentations.

Benefits

• 37.5-hour work week for work/life balance.
• Medical, dental, vision, and prescription benefits.
• Employer-paid short- and long-term disability insurance.
• Life insurance coverage at no cost.
• Up to 2 weeks of vacation in the first year (based on hours worked).
• Up to 2 weeks of sick leave (based on hours worked).
• 12 paid agency-recognized holidays and 2 floating holidays.
• 403(b) retirement plan with employer matching (eligibility applies).
• Access to Employee Assistance Program (EAP) for you and your family.
• Potential eligibility for Student Loan Forgiveness through 501(c)(3) nonprofit status.