Lead Host, River House

Lead Host/Hostess

Summary: The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.

• Control the flow of restaurant activity in the room by seating guests in proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.

• Greet guests in a professional and warm manner.

• Inform guests of daily resort activities and be able to “sell” the resort.

• Meet all phone etiquette standards.

• Assign opening and/or closing duties as well as side duties.

• Supervise host side work and ensure complete list of set up of all stations.

• Ensure correct number of menu's are ready and available for each station prior to start of the shift.

• Oversee reservations in OpenTable, take incoming phone calls, note reservations and special requests by guests.

• Lead by example; support the department operation and provide direct service to guests as needed.

• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.

• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment.

Qualifications

• High school or equivalent education

• Minimum of two (2) years’ host/hostess experience

• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur

• Preferred Luxury hotel experience strongly preferred

• Bachelor’s Degree

Physical Requirements

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length.

• Must be able to bend, stoop, squat and stretch to fulfill tasks.

• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

• Must be able to lift up to 25 lbs. on a regular and continuing basis.

• Must be able to lift trays of food or food items weighing up to 40 lbs. frequently.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

Equal Opportunity Employer

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.