Lead Host, River House

Lead Host/Hostess

Summary: The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.

• Control the flow of restaurant activity in the room by seating guests in proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
• Greet guests in a professional and warm manner.
• Inform guests of daily resort activities and be able to “sell” the resort.
• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment.

Qualifications

• High school or equivalent education
• Minimum of two (2) years’ host/hostess experience
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur
• Preferred Luxury hotel experience strongly preferred
• Bachelor’s Degree

Physical Requirements

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to bend, stoop, squat and stretch to fulfill tasks.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must be able to lift trays of food or food items weighing up to 40 lbs. frequently.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

Benefits

Company maintains a drug-free workplace and performs pre-employment substance abuse testing.