Lead Generation Agent

About the role

ISS STOXX is hiring an outbound Lead Generation Agent to help clients in the financial services and insurance industries reach their target audiences. The ideal candidate will have one-year+ experience in an inbound or outbound call center and possess exceptional interpersonal, verbal communication, listening, attention to detail, professionalism, and multi-tasking skills. The role involves handling a large volume of outbound calls, sharing client offerings, handling objections, generating qualified leads, and accurately submitting interaction details.

Responsibilities

• Handle a large volume of outbound calls placed via automated technology
• Share the stories of our clients’ offerings and opportunities
• Listen to objections and handle them effectively, persuasively, and with professional courtesy
• Generate qualified leads and pass them on to our clients
• Accurately submit details of every interaction in the call center system

Requirements

• One-year+ experience in an inbound or outbound call center (preferred)
• Demonstrated pattern of success and accomplishment
• Exceptional interpersonal skills
• Excellent verbal communication skills
• Listening skills
• Attention to detail and accuracy
• Professionalism
• Ability to handle high-pressure situations, multi-task, and meet aggressive deadlines
• Ability to interpret customer needs and match those needs with related products and services

Qualifications

• One-year+ experience in an inbound or outbound call center (preferred)
• Demonstrated pattern of success and accomplishment
• Exceptional interpersonal skills
• Excellent verbal communication skills
• Listening skills
• Attention to detail and accuracy
• Professionalism
• Ability to handle high-pressure situations, multi-task, and meet aggressive deadlines
• Ability to interpret customer needs and match those needs with related products and services

Skills

• One-year+ experience in an inbound or outbound call center (preferred)
• Demonstrated pattern of success and accomplishment
• Exceptional interpersonal skills
• Excellent verbal communication skills
• Listening skills
• Attention to detail and accuracy
• Professionalism
• Ability to handle high-pressure situations, multi-task, and meet aggressive deadlines
• Ability to interpret customer needs and match those needs with related products and services

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Paid parental leave
• Hybrid working options

Pay

Compensation details are confidential and not specified in the job posting.

Schedule

The Lead Generation Agent will work in a hybrid work schedule, full-time Monday through Friday, 9:00 AM – 6:00 PM Central Time.

Company Information

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

We Are Proud To Offer The Following Featured Benefits:

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.