Lead Gaming Technician

About the role

The Lead Gaming Technician is responsible for assisting with the overall day-to-day operations of the gaming department for Rosie’s Gaming Emporium – Richmond. This role reports to the Gaming Technical Services and plays a key role in ensuring smooth operations and guest satisfaction.

Responsibilities

• Hires, motivates, trains, coaches, mentors, and directs staff to achieve established objectives.
• Affects interactions with guests and co-workers positively and handles difficult guests with resilience.
• Maintains confidentiality of all privileged information according to company policy and state regulations.
• Keeps up-to-date on all HHR machines on the gaming floor and determines proper payouts.
• Protects company assets by adhering to policies and regulations.
• Establishes and maintains department standards, guidelines, and objectives.
• Ensures all department paperwork is completed correctly, including jackpot slips, tax documents, and guest claim forms.
• Monitors HHR machines and performs or assists in their repair and maintenance.
• Trains HHR technicians and attendants at all locations and troubleshoots various HHR machine malfunctions.
• Maintains security and ensures staff behavior and appearance adhere to established standards.
• Communicates effectively to ensure consistent, accurate, and timely information is provided to all HHR operations on location and to the HHR Technical Manager.
• Manages complaints or concerns from Team Members and addresses customer concerns.
• Maintains knowledge of gaming laws and company policies to ensure adherence to safety protocols and procedures.
• Performs other related duties as assigned.

Requirements

• Associate degree in electronics or related field preferred.
• Two years or more experience as an HHR Technician/Bench Technician with A+ Certification preferred.
• Supervisory position required in a high volume, complex environment.
• Must obtain and maintain a valid racing license.

Qualifications

• Excellent verbal and written communication skills.
• Conflict resolution and mediation skills.
• Knowledge of gaming operations, rules, and regulations.

Skills

• Knowledge of Virginia Racing Commission rules and regulations.
• Ability to take appropriate action based on observations.
• Ability to communicate effectively to ensure consistent, accurate, and timely information is provided.
• Ability to monitor HHR Technician and HHR Operation reports from all locations.
• Ability to perform long hours, including nights, weekends, and holidays.

Benefits

CDG offers a competitive benefits package that includes health insurance, retirement plans, paid time off, and more. We also provide a supportive and inclusive work environment where employees can thrive and grow.

Pay

$22.00 per hour

Schedule

Daily and overnight travel required between locations, using a company vehicle, to provide support, perform projects, and train HHR Technicians and HHR Operations Team.