Lead Technician

About the role

The Lead Technician at Sparklight, a Cable One brand, plays a crucial role in ensuring reliable and efficient service to over 900,000 residential and business customers across 26 states. This position involves performing commercial and residential installations, completing repairs, terminating service, and relocating existing equipment. The Lead Technician also uses electronic equipment to troubleshoot, diagnose, and complete all repairs in the High Frequency Cable (HFC) network. They serve as a mentor and leader, providing guidance and oversight to both new and experienced technicians.

Responsibilities

• Performs all essential duties and responsibilities of the Senior Field Technician at least 50% of the time.
• Uses electronic test equipment to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output.
• Trains new Field and Senior Field Technicians.
• Trains Lead Technicians as directed by the Technical Operations Manager.
• Inspects and evaluates completed field work.

Qualifications

• One year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Leadership and Supervisory Skills course within one year of becoming Lead Technician.
• Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
• Valid driver’s license and a good driving record.

Skills

Strong communication skills, problem-solving abilities, and the ability to work independently and as part of a team are essential. Proficiency with electronic test equipment and a strong understanding of the HFC network are also required.

Benefits

• Cable One offers a comprehensive benefits package including medical, dental, and vision plans, life insurance, paid time off, a 401(k) with a company match, and tuition reimbursement.
• The company supports various community organizations and provides annual recognition and awards programs.
• Advancement opportunities and a collaborative work environment are available.

Pay

The pay range for this position is competitive and commensurate with experience.

Schedule

This position requires a variable schedule and occasional travel.