Lead Fulfillment Associate, OSW9

About the role

The Amazon operations team is looking for Lead Fulfillment Associates with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results within our fulfillment centers.

Responsibilities

• Performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks.
• Communicating instructions to other associates, motivating them and keeping their work areas safe.
• Supporting daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
• Escalating barriers to Operations leaders.
• Facilitating resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving.
• Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog.
• Managing inbound flow from scheduling appointments to time of receives, including regular communication with carriers, the corporate transportation group, management and dock personnel.
• Planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel.
• Scheduling inbound deliveries in dock master using Advance Ship Notices, regular communication with carriers, the corporate transportation group and receivers.
• Keeping an up to date knowledge of scheduled appointments, monitoring new releases and communicating with other departments, training back-up clerks.
• Corresponding with multiple shipping companies and their contacts, using multiple shipping company's software to ship and track packages, coordinating trailers to corresponding dock doors and cross docks using OMA tool, ensuring proper processes are followed with the Trailer Dock Release program.
• Working in a team environment with Procurement to administer the flow of non-inventory goods, organizing supplies, corrugate, safety equipment, and tools, researching missing shipments, staging product in work areas, operating PIT equipment to move goods, using computer skills to track and receive non-inventory goods.
• Providing technical support and tactical execution of the Regulated Waste Procedure, maintaining compliance while providing oversight over the waste process.
• Monitoring overall floor health of the robotic field, leading the safe and effective work dispatch for Amnesty Floor Monitors, ensuring minimum impact on downstream operations.
• Resolving issues on the Amazon Robotics (AR) floor such as restarting a drive, helping associates at stations with amnesty processing and prevention.
• Working closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and supporting compliance to ICQA-related SoX requirements.

Qualifications

• 1+ years of Microsoft Office products and applications experience
• A completed Associate’s or Bachelor’s Degree (preferred)
• 1+ year of leadership experience directly managing others (preferred)
• 1+ year working in a like environment (manufacturing/distribution/warehousing/large retail) (preferred)
• Experience with performance metrics and lean process improvement (preferred)
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members (preferred)