LEAD FRONT DESK ASSOCIATE

We need to output HTML fragment with sections: About the role? The description includes sections: BASIC FUNCTION, Service Standards, Intradepartmental Relationships, Primary Responsibilities (with subcategories), Lead Front Desk Associate Responsibilities, Working Relationships, Qualifications, Confidentiality. We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. No Pay, Schedule, Benefits unless present. There's no explicit pay, schedule, benefits. So we omit those. We need to include About the role (maybe from BASIC FUNCTION and description). Responsibilities: combine Primary Responsibilities and Lead Front Desk Associate Responsibilities and maybe other duties. Requirements: qualifications (education, experience, skills). Skills: maybe list skills like typing, medical terminology, computer, communication, customer service, organizational, bilingual. Could be part of Qualifications but we can separate. We must not repeat job title as heading. No Job ID. We must preserve all substantive info, not invent. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must remove boilerplate like EEO etc. Not present. We need to ensure we don't create empty sections. Let's extract content. BASIC FUNCTION paragraph: "Assists the Operations Director with coordination of functions in the Operations Department. Acts as a member of the Operations Team in the role of one or more of the following positions: Telephone Operator, Front Desk Receptionist, Appointment Scheduler, Medical Records Clerk, or Interpreter Services. All employees of FCHC must ensure service standards are delivered, including: ..." Then list of service standards (many bullet-like sentences). We'll need to capture those as prose or list? They are sentences separated by periods. Could be a

  with the list? The instruction: Use

  • for any list of duties/requirements/benefits. The service standards could be considered a list. Might be better to put them in
    • . But they are not explicitly bullet list; but we can treat as list. We need to preserve all substantive info. So we can convert each sentence into
    • . Similarly, Intradepartmental Relationships: "Department Officer: Chief Operations Officer Reports to: Operations Director and/or Patient Access Manager Supervises: Operations Specialists, when necessary". That's metadata; we can put in

      . Primary Responsibilities: multiple subheadings: TELEPHONE OPERATOR, FRONT DESK RECEPTIONIST, APPOINTMENT SCHEDULER, MEDICAL RECORDS CLERK, INTERPRETER SERVICES. Each has bullet-like sentences. We'll need to capture as list items under each subheading? The instruction: Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we cannot have subheadings like TELEPHONE OPERATOR as

      ? Actually we could but they said use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That suggests only those specific headings are allowed? It says "use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It might mean we should use those as possible section headings, but we can also use other headings? The examples are those. Likely they want us to use those standard headings only. So we should not create headings like TELEPHONE OPERATOR. Instead we should combine all responsibilities under a single Responsibilities section, using

      • for each duty. Thus we need to extract all duty sentences from the Primary Responsibilities and Lead Front Desk Associate Responsibilities and maybe others, and put them as list items under Responsibilities. Similarly, Requirements: qualifications (education, experience, skills). We'll put under Requirements heading. Skills: maybe separate list of skills like typing speed, medical terminology, computer, communication, customer service, organizational, bilingual. Could be part of Requirements but we can create Skills section if there is specific content. The posting mentions "Ability to type 40 WPM preferred. Knowledge of medical terminology preferred. Must possess excellent computer, communication and customer service skills. Must possess excellent organizational skills. Bi-lingual speaking skills a plus." That's skills. So we can have Skills section. Qualifications: education and experience: "High School Diploma or G.E.D. equivalent required. One (1) year medical office work experience or equivalent required. Five (five) years medical office experience preferred." That's qualifications. We also have Confidentiality statement: "Respect for and maintenance of client and staff confidentiality is required." Could be part of Requirements or maybe a separate section? Not in allowed headings; we could fold into Requirements or Skills? Probably include under Requirements as a bullet. We also have Working Relationships: maybe not needed as a separate heading; could be omitted if not under allowed headings. But we could include under About the role? Might be considered part of role description. But we can drop if not needed; but we must preserve ALL substantive information. So we need to include it somewhere. Could add a

        under About the role or Responsibilities? Probably under About the role as a paragraph. We also have Intradepartmental Relationships: similar. We need to avoid creating sections with filler text. So we will include About the role (with basic function and service standards and relationships). Responsibilities (list). Requirements (education/experience). Skills (typing, terminology, computer, communication, customer service, organizational, bilingual). Possibly also include Confidentiality as part of Requirements. We must not include Benefits, Pay, Schedule. Now craft HTML. Structure:

        About the role

        ... basic function paragraph ...

        ... service standards list? Could be

        • each.
          Actually we need
          • for list. So we can put service standards as list. Then maybe include Intradepartmental Relationships and Working Relationships as paragraphs. Then

            Responsibilities

            • each duty. Then

              Requirements

              • education/experience/confidentiality. Then

                Skills

                • skills. Make sure not to repeat content. Let's extract sentences. Basic Function: "Assists the Operations Director with coordination of functions in the Operations Department. Acts as a member of the Operations Team in the role of one or more of the following positions: Telephone Operator, Front Desk Receptionist, Appointment Scheduler, Medical Records Clerk, or Interpreter Services." Service Standards list: after "All employees of FCHC must ensure service standards are delivered, including:" then bullet-like sentences: - FCHC Core Demonstrates a commitment to FCHC mission and vision. - Demonstrates a positive attitude towards patients, employees, role, and the health center. - Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect). - Customer Service and Professionalism Smiles and makes appropriate contact, greets individuals upon entry into building and space. - Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. - Treats patients, customers and colleagues with dignity and respect. - Provides timely response to requests, tasks, and inquiries. - Demonstrates good service turnaround. - Demonstrates good communication skills and communicates in a tactful manner. - Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach. - Adheres to FCHC’s dress code policies. - Employee appearance and grooming appropriate. - Show(s) Consistently shows commitment to position and team performance (i.e., attendance and punctuality). - Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion. - Participates in training and professional development and completes required trainings in a timely manner. - Safety Adheres to and promotes a culture of safety and cleanliness. - Adheres to HIPPA/Confidentiality standards. - Respectful of FCHC property, properly and safely uses Health Center Equipment. We need to preserve them as is. Some have weird formatting like "Show(s)". We'll keep. Intradepartmental Relationships: "Department Officer: Chief Operations Officer Reports to: Operations Director and/or Patient Access Manager Supervises: Operations Specialists, when necessary" Working Relationships: "Inside Health Center: All inclusive. Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc." Now Responsibilities: need to gather all duty sentences from Primary Responsibilities and Lead Front Desk Associate Responsibilities. Let's parse. TELEPHONE OPERATOR: - Receives incoming telephone calls. - Answers all incoming phone calls, schedules patient appointments and creates a task with a detailed message for appropriate staff. - Screens incoming calls for Providers. - Routes calls to appropriate provider or clinical staff using established criteria. - Reschedules patients/cancels providers’ schedules when necessary. - Orients new staff to the telephone system. - Performs other duties as assigned. FRONT DESK RECEPTIONIST: - Greets incoming patients and visitors utilizing excellent customer service skills as noted under Service Standards. - Ensures all necessary consent forms are completed by patients annually. - Obtains financial documentation from each patient/family unit in order to acquire information necessary for the Center’s Sliding Fee Scale Program. - Obtains insurance information and verifies coverage prior to patient appointments. - Utilizes the telephone and paging system to help patients receive services as necessary. - Creates and updates patients’ electronic health record (EHR). This includes scanning the registration forms which are reviewed for completion and placed into the appropriate categories in the electronic health record. - Updates patient record for changes in any demographic information. - Makes appropriate changes in the electronic health records (EHR). - Connects patients to the appropriate resource to handle or answers patients’ inquiries regarding sliding fee schedule, insurance, collections, etc. - Assists patients in participating in special programs by giving out applications and assisting patients in the completion of applications. - Collects payments of fees for current or previous visits. - Provides receipts of payments to patients. - Promotes activities such as patient portal enrollment to improve clinic engagement. - Submits money collected and payment journal at the end of the day. - Secures money drawers at all times. - Performs other duties as assigned. APPOINTMENT SCHEDULER: - Schedules appointments for patients in person or via telephone, monitors cancellations, and reschedules appointments, primarily responsible for the recall list, if applicable. - Schedules appointments for specific patient populations at the direction of clinical staff. - Performs other duties as assigned. MEDICAL RECORDS CLERK: - Ensures all loose chart forms, including consult notes, progress notes, lab reports, and immunizations are scanned and filed appropriately on the electronic health records. - These documents are imported into the patient’s electronic health record and forwarded to staff at FCHC following FCHC’s medical standard operating procedure (SOP) for FCHC scanning procedure. - Requests medical records from outside entities as directed by the provider. - Downloads medical records from health record systems and imports medical records into a patient’s electronic health record. - These records are downloaded, imported and forwarded to staff FCHC following FCHC’s medical records standard operating procedure. - Faxes appropriate correspondence as needed. - Picks up medical records information from providers and nursing staff and faxes, mails or delivers electronically any necessary information to outside entities as requested by provider. - Performs other duties as assigned. INTERPRETER SERVICES: - Schedules interpreters for all patients (both in person and utilizing Video Remote Interpreting - VRI). - Schedules transportation for