Lead Freight Ops - PT

About the role

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events. It is the responsibility of the Lead PT Freight Ops to perform a lead role on the team while working alongside the show site freight staff laborers. Plays a lead role on smaller shows consisting of less than 100,000 lbs. Spends more than 50% of the time performing the same work as the team they are leading. Professionally interacts with customers, team members, and third‑party vendor/partner representatives to provide the highest level of service excellence. This position will support our Event & Exhibit Services team. The position follows an in‑person schedule working part‑time in‑office and/or show‑site based out of New York, New York.

Responsibilities

• Lead dock labor at show site by assigning qualified personnel to perform work to be done.
• Adhere to safe operations practices to reduce and control safety violations.
• Lead loading and unloading show site dock operations at show site.
• Professionally interact with customers, sales, and operations staff to provide the best customer service experience.
• Ensure that equipment and tools needed to produce the assigned show is in place and ready for use.
• Advise show lead of any additional equipment needs that may arise.
• Remove malfunctioning equipment from service and assists with the return of equipment after the assigned show is cleared.
• Ensure that labor needs have been requested and submitted.
• Follow set hours of operation and labor at show site.
• Ensure that all paperwork procedures are followed as outlined in the Freight Procedures Manual.
• Confirm that advance freight delivery to show site has been arranged.
• Ensure that job costs are kept to a minimum without sacrificing service to customers.
• Provide excellent customer service and protect company against any liabilities.
• Produce accurate and timely payroll forms and time cards for hours worked on assigned shows.
• Participate in corporate, branch, and freight operations training.
• Participate in and lead show site safety and customer service meetings.
• Comply with all policies and procedures set forth by Freeman.
• Follow all company safety policies, procedures, and work instructions.
• Complete required safety training and apply safe work practices at all times.
• Immediately report any workplace accidents, near misses, hazards, or unsafe conditions to a manager or through an appropriate reporting channel.
• Participate in safety discussions and communicate concerns or feedback openly to help maintain a safe work environment.
• Use tools, equipment