Lead Freight Ops

About the role

It is the responsibility of the Lead Freight Ops to perform a lead role on the team while working alongside the show site freight staff laborers. Plays a lead role on smaller shows consisting of less than 100,000 lbs. Spends more than 50% of the time performing the same work as the team they are leading. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence. This position supports our Event & Exhibit Services team and follows an in-person schedule working full-time in-office and/or show-site based out of Boston/Avon, MA.

Responsibilities

• Lead dock labor at show site by assigning qualified personnel to perform work to be done.
• Adhere to safe operations practices to reduce and control safety violations.
• Lead loading and unloading show site dock operations at show site.
• Professionally interact with customers, sales, and operations staff to provide the best customer service experience.
• Ensure that equipment and tools needed to produce the assigned show is in place and ready for use. Advise show lead of any additional equipment needs that may arise.
• Remove malfunctioning equipment from service and assists with the return of equipment after the assigned show is cleared.
• Ensure that labor needs have been requested and submitted.
• Follow set hours of operation and labor at show site.
• Ensure that all paperwork procedures are followed as outlined in the Freight Procedures Manual.
• Confirm that advance freight delivery to show site has been arranged.
• Ensure that job costs are kept to a minimum without sacrificing service to customers.
• Provide excellent customer service and protect company against any liabilities.
• Produce accurate and timely payroll forms and time cards for hours worked on assigned shows.
• Participate in corporate, branch, and freight operations training.
• Participate in and lead show site safety and customer service meetings.
• Comply with all policies and procedures set forth by Freeman.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Two years of trade show or related experience is required.
• Familiarity with: Freight Procedures Manual, Freight Operations Page on the Resource, Pre-show Planning Guides, Post-show Recaps, TSS Freight Reports, Exhibitor Kit Forms, Floor Plans, Return to Warehouse Manifests, Incident Reports and Claim Forms.
• Familiarity with: material handling rates, show rules and regulations, association requirements, and invoice collections.
• Must be able to pass the MVR screen.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off

Pay

Hourly range of $28.00-$32.00 based upon experience.