Lead Field Service Technician – Overnight Operations

Responsibilities

• Acting as the overnight lead and primary point of contact for team members and customer interactions.
• Serving as the subject matter expert in industrial wastewater treatment by providing expert guidance and technical support.
• Providing real-time direction and prioritization to keep work progressing safely and on schedule.
• Modeling and reinforcing a safety-first culture while ensuring compliance with all safety procedures.
• Performing routine safety and operational inspections across equipment, processes, and work areas.
• Troubleshooting equipment, process, and operational issues to minimize downtime.
• Maintaining situational awareness and adjusting priorities based on changing operational needs.
• Supporting customer-facing interactions with professionalism, responsiveness, and timely issue resolution.
• Driving execution by ensuring work is completed accurately, efficiently, and to the highest quality standards.
• Leading overnight projects, continuous improvement initiatives, and operational enhancements.
• Identifying recurring issues and recommending solutions to improve equipment reliability and operational performance.
• Ensuring tools, materials, and work areas are organized and ready to support efficient operations.
• Providing detailed shift handoffs, including operational status, risks, and follow-up actions.
• Escalating critical issues appropriately while taking ownership of immediate problem-solving.

Requirements

• A high school diploma or GED required; additional technical or operational training preferred.
• Minimum of three (3) years of experience leading projects and/or teams in an industrial, manufacturing, wastewater treatment, operations, or similar environment.
• Proven experience in industrial operations, manufacturing, wastewater treatment, logistics, warehouse, or other fast-paced operational environments.
• Strong understanding of workplace safety practices and operational discipline.
• Demonstrated troubleshooting ability and strong problem-solving skills.
• Ability to work independently while serving as a trusted technical resource for the team.
• Strong communication, leadership, ownership, and accountability skills.
• Ability to manage multiple priorities while maintaining safety and execution standards.
• Proficiency with Microsoft Office, smart devices, operational reporting systems, and documentation preferred.
• Ability to work in a high customer-facing environment.
• Ability to identify and remedy potential safety concerns.
• Ability to pass a background check, motor vehicle record (MVR) review, and drug screen.
• Valid driver's license with a clean driving record.

Benefits

• Health, Dental, and Vision insurance available on your first day of employment.
• Generous retirement savings plan.
• Generous PTO package and paid holidays.
• Career progression and development opportunities.
• Company wellness, rewards and recognition, and employee discount programs.

Pay

Starting pay is dependent on multiple factors, including skills, experience, and work location, and is not typically at the top of the range. We offer a competitive compensation package that includes Medical, Dental, Vision, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Schedule

We are hiring for two overnight positions, both working 7:00 PM – 7:00 AM:

• Position 1: Every Sunday, Monday, Tuesday, and every other Wednesday.
• Position 2: Every Thursday, Friday, Saturday, and every other Wednesday.

Qualifications

High school diploma or GED required; additional technical or operational training preferred.

Skills

Strong expertise in industrial wastewater treatment required.

Benefits

• Health, Dental, and Vision insurance available on your first day of employment.
• Generous retirement savings plan.
• Generous PTO package and paid holidays.
• Career progression and development opportunities.
• Company wellness, rewards and recognition, and employee discount programs.