Lead ER Registration Admitting

Primary location: John C Lincoln – 250 E Dunlap Ave, Phoenix, AZ 85020

About the role

Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and insurance benefits. Serves as a liaison between Patient Access representatives, supervisors, and directors. Performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating or enhancing processes in the revenue cycle.

Responsibilities

• Oversees the shift-to-shift responsibilities of the registration staff.
• Prepares the department schedule, accepts sick calls as needed, and modifies the schedule accordingly.
• Serves as a resource for employees regarding all pertinent software applications.
• Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
• Completes reports as assigned.
• Assists with the training of department employees; collaborates with the Market trainers to assure ongoing training within the department.
• Performs registrations in order to stay current on system requirements and ease of use.
• Stays current with knowledge for HIPAA, federal regulations, state regulations, hospital policy, and reimbursement criteria.
• Attends departmental meetings to enhance communications within departments.
• Attends payer in-services (as assigned) and departmental meetings to enhance communications and public relation skills.
• Participates in process improvement activities.
• Maintains ongoing department training program in conjunction with the Patient Access Supervisor and trainers.

Requirements

• High School Diploma or GED – Required
• 2 years registration, financial counseling, patient account collections, or equivalent with an emphasis on customer service – Required
• 3 years healthcare or hospital registration experience or patient financial counseling – Preferred

Schedule

Sun–Tues and every other Wednesday, 5:30 AM – 4:00 PM

Benefits

Career development support provided.