Lead Registration - Admitting

Responsibilities

• Ensures a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility.
• Covers break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
• Aids the Supervisor in managing fluctuations in volume by requesting reinforcements if necessary and flexing staff if needed to meet productivity expectations.
• Knowledgeable about all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures.
• Takes the lead in assuring compliance and completion of all daily duties within the department under the Supervisor's direction.
• Sets the example in exemplary customer service, relating well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Pay

Pay Transparency: Saint Joseph Hospital - Elgin offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Benefits

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Variable

Equal Employment Opportunity

The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf