ER Registration Admitting

Deer Valley Medical Center – Registration/Admitting, Night Shift (Sat-Sun 7:00 PM – 7:30 AM)

About the role

Admits clients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during periods of high volume.

Responsibilities

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards.
• Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial, and medical information in accordance with revenue cycle criteria.
• Obtains required signatures on all medical, financial, and compliance documents.
• Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts, and any other pertinent paperwork.
• Adheres to all third-party payer requirements including Medicare, Medicaid, managed care, Blue Cross, and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures.
• Obtains prior authorization to avoid non-compliance, denials, and/or penalties to the patient, hospital, and physician(s). Initiates notifications to insurances as required.
• Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, co-insurance responsibilities, and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary healthcare team to facilitate and ensure patient satisfaction and maximization of reimbursement.
• Assists with department training when needed.

Requirements

• High School Diploma or GED (Required)
• 6 months of medical office, hospital registration/business/banking/medical insurance office, or customer service experience (Required)
• 1 year of experience at a medical office or other hospital/nursing home facility (Preferred)