Lead Engineer, CSRE

About the role

The Lead Engineer in Platform Enablement plays a crucial role in partnering with engineering teams throughout Ticketmaster to improve how systems are built, observed, deployed, and operated. This role focuses on raising the standard of resilience and operational practice across Ticketmaster and helping teams get more value out of the development platform they already depend on.

Responsibilities

• Help engineering teams get more out of the developer platform by finding where they're stuck or underusing something and working with them to fix problems.
• Coach teams on resilience and operational practice, including SLOs, error budgets, alerting philosophy, and production readiness, in the context of their own services.
• Build self-service workflows, templates, components, and documentation so common problems stop being tickets and start being solved by the platform.
• Improve how teams use observability and logging products by raising signal quality, tightening alerts, and helping them build dashboards that answer the questions they actually ask during incidents.
• Help teams improve their CI/CD and safely shorten the path from commit to production.
• Support teams adopting LLM and AI-assisted workflows in their daily engineering work, sharing patterns that work and building organizational skill as the landscape changes.
• Pair with teams on resilience-focused design and code reviews, guiding them toward simpler, safer architectures.
• Support incident analyses with engineering teams, focusing on reducing the impact of contributing factors and implementing durable fixes.
• Mentor engineers through pairing, reviews, and coaching.
• Bring actionable feedback to the CSRE Platform to improve our products and integrations.
• Improve Enablement's own procedures and operating practices based on lessons learned.

Requirements

Deep practical understanding of SRE principles, including building SLIs and SLOs, and error budgets in practice.

Ability to lead cross-team technical work and influence with situational authority.

Strong experience designing and troubleshooting distributed systems with cross-service failure modes.

Experience improving observability and alerting in production, including signal quality and useful dashboards.

Comfortable working with systems running in on-premises data centers.

Strong cloud native experience, including governance and cost trade-offs.

Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams.

Experience with production readiness and resilience practices, including DR validation and controlled testing.

Strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.

Strong incident analysis skills focused on contributing factors and impact reduction.

Experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.

Excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.

Qualifications

You must have a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

At least 7 years of relevant experience in software engineering, system administration, or a related field.

Experience leading cross-functional teams and influencing with situational authority.

Proven track record of delivering high-quality, resilient, and scalable systems.

Experience with cloud-native technologies such as Kubernetes, Docker, and AWS.

Experience with monitoring and observability tools such as Prometheus, Grafana, and ELK stack.

Experience with CI/CD pipelines and continuous delivery practices.

Experience with DevOps tools and practices, including Ansible, Terraform, and Jenkins.

Experience with security best practices and compliance standards.

Experience with incident management and root cause analysis.

Experience with LLM and AI-assisted tooling for engineering work.

Skills

Deep practical understanding of SRE principles, including building SLIs and SLOs, and error budgets in practice.

Ability to lead cross-team technical work and influence with situational authority.

Strong experience designing and troubleshooting distributed systems with cross-service failure modes.

Experience improving observability and alerting in production, including signal quality and useful dashboards.

Comfortable working with systems running in on-premises data centers.

Strong cloud native experience, including governance and cost trade-offs.

Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams.

Experience with production readiness and resilience practices, including DR validation and controlled testing.

Strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.

Strong incident analysis skills focused on contributing factors and impact reduction.

Experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.

Excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.

Benefits

Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).

Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.

Wealth: 401(k) program with company match, stock reimbursement program.

Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.

Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.

LIFE AT TICKETMASTER: We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.