Lead Engineer, CSRE

About the role

The Lead Engineer in Platform Enablement will partner with engineering teams to improve how systems are built, observed, deployed, and operated. They will help teams get more out of the platform, coach on resilience and operational practice, and support teams adopting LLM and AI-assisted workflows.

Responsibilities

• Help engineering teams get more out of the developer platform by finding where they're stuck or underusing something and working with them to fix problems.
• Coach teams on resilience and operational practice, including SLOs, error budgets, alerting philosophy, and production readiness.
• Build self-service workflows, templates, components, and documentation so common problems stop being tickets and start being solved by the platform.
• Improve how teams use observability and logging products by raising signal quality, tightening alerts, and helping them build dashboards that answer the questions they actually ask during incidents.
• Support teams adopting LLM and AI-assisted workflows in their daily engineering work, sharing patterns that work and building organizational skill as the landscape changes.
• Pair with teams on resilience-focused design and code reviews, guiding them toward simpler, safer architectures.
• Support incident analyses with engineering teams, focusing on reducing the impact of contributing factors and implementing durable fixes.
• Mentor engineers through pairing, reviews, and coaching.
• Bring actionable feedback to the CSRE Platform to improve our products and integrations.
• Improve Enablement's own procedures and operating practices based on lessons learned.

Requirements

Deep practical understanding of SRE principles, including building SLIs and SLOs, and error budgets in practice.

Ability to lead cross-team technical work and influence with situational authority.

Strong experience designing and troubleshooting distributed systems with cross-service failure modes.

Experience improving observability and alerting in production, including signal quality and useful dashboards.

Comfortable working with systems running in on-premises data centers.

Strong cloud native experience, including governance and cost trade-offs.

Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams.

Experience with production readiness and resilience practices, including DR validation and controlled testing.

Strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.

Strong incident analysis skills focused on contributing factors and impact reduction.

Experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.

Excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.

Qualifications

You need a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

You must have 5+ years of relevant experience in SRE, DevOps, or a related field.

You should have a strong track record of delivering high-quality results and a proven ability to influence and mentor others.

You should have a deep understanding of SRE principles and practices, including building SLIs and SLOs, and error budgets in practice.

You should have experience leading cross-team technical work and influencing with situational authority.

You should have experience designing and troubleshooting distributed systems with cross-service failure modes.

You should have experience improving observability and alerting in production, including signal quality and useful dashboards.

You should have experience working with systems running in on-premises data centers.

You should have strong cloud native experience, including governance and cost trade-offs.

You should have experience designing resilience and operational automation and tooling that is reusable and adopted by multiple teams.

You should have experience with production readiness and resilience practices, including DR validation and controlled testing.

You should have strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.

You should have strong incident analysis skills focused on contributing factors and impact reduction.

You should have experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.

You should have excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.

Skills

Deep practical understanding of SRE principles, including building SLIs and SLOs, and error budgets in practice.

Ability to lead cross-team technical work and influence with situational authority.

Strong experience designing and troubleshooting distributed systems with cross-service failure modes.

Experience improving observability and alerting in production, including signal quality and useful dashboards.

Comfortable working with systems running in on-premises data centers.

Strong cloud native experience, including governance and cost trade-offs.

Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams.

Experience with production readiness and resilience practices, including DR validation and controlled testing.

Strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.

Strong incident analysis skills focused on contributing factors and impact reduction.

Experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.

Excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.

Benefits

Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).

Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.

Wealth: 401(k) program with company match, stock reimbursement program.

Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.

Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.

Other: Volunteer time off, crowdfunding match.

Pay

Commensurate with experience.

Schedule

40 hours per week.