LEAD EMERGENCY DEPARTMENT REGISTRAR

About the role

Responsible for the monitoring of registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.

Responsibilities

• Handles the processing of daily cash deposits
• Analyzes denials
• Converts liability self pay accounts to commercial insurance
• Supports with discharge coordination
• Assists with downtime maintenance and new hire training
• Resolve issues within the department in the absence of the supervisor

Requirements

• Two (2) years registration experience in a Level 1 Trauma facility, Hospital Emergency Department or high-volume outpatient medical office
• Knowledge of medical insurance products and benefits, state and federal medical assistance programs, authorization and referral requirements, and collection of copays
• Medical terminology knowledge preferred
• Proficiency in Flowcast scheduling, registration and visit management, and EPIC ED application

Experience

• High School Diploma or Equivalent required
• Must satisfactorily complete Cooper IDX training program to include Registration, Visit Management, Eligibility and FSC selection

Special Requirements

• Excellent customer service, communication and interpersonal skills
• Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions
• Ability to multitask in busy, high volume environment
• Computer proficiency necessary
• Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration