Lead Driver / Road Supervisor

Responsibilities

• Provides direct daily supervision of all drivers assigned to the DPCR contract.
• Conducts regular driver observations, ride-alongs, road evaluations, and field inspections.
• Maintains regular communication with drivers throughout the workday.
• Ensures drivers maintain professional conduct and excellent customer service.
• Ensures every assigned route is adequately staffed and covered each service day.
• Covers for absent, broken-down, emergency, or service-disrupted drivers.
• Operates company vehicles when necessary to maintain service continuity.
• Maintains familiarity with all DPCR routes and is capable of covering any assigned route as needed.
• Promotes a culture of safety throughout the transportation operation.
• Conducts pre-service and post-service safety inspections and field observations.
• Maintains familiarity with defensive driving principles, loading and unloading procedures, passenger securement, student management, and vehicle inspection requirements.
• Verifies completion of required pre-trip and post-trip inspections.
• Maintains familiarity with camera footage, GPS data, and telematics to identify coaching opportunities and policy violations.
• Conducts safety meetings, tailgate meetings, and refresher training as assigned.
• Responds to accidents, incidents, vehicle breakdowns, medical emergencies, and service interruptions.
• Collects witness statements, photographs, video, and supporting documentation.
• Assists in determining preventability and identifies root causes.
• Prepares accurate reports and maintains required documentation.
• Coordinates post-accident retraining and corrective action plans.
• Affords new driver orientation.
• Conducts remedial and refresher training.
• Provides coaching following observations, complaints, accidents, or performance concerns.
• Verifies required certifications remain current.
• Reinforces company policies and contract requirements through ongoing field instruction.
• Ensures compliance with:
• DPCR contractual requirements.
• Company policies.
• DOT regulations (where applicable).
• State transportation regulations.
• School transportation requirements.
• HIPAA and FERPA confidentiality requirements.
• Drug and alcohol testing requirements.
• Vehicle inspection requirements.
• Maintains required records and documentation.
• Drives company vehicles when necessary to provide route coverage or operational support.
• Works flexible hours as operational needs require.
• Performs other duties assigned by the Director of Safety / Program Manager.

Qualifications

• High School Diploma or equivalent.
• Valid Commercial Driver's License (CDL).
• At least 2 years of experience in transportation operations or related field.
• Experience in supervising drivers and ensuring safe operations.
• Knowledge of DOT regulations, state transportation regulations, and school transportation requirements.
• Ability to operate company vehicles.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours and respond to emergencies.