Road Supervisor - Drivers

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. We operate private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The Road Supervisor will report to the General Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently. Interested candidates must be able to work 2nd shift.

Responsibilities

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations, including compliance with corporate safety training processes and practices.
• Provides support, advice, and guidance to operators in responding to a variety of issues (e.g., customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g., additional training, counseling) to prevent further occurrences.
• Ensures a positive work environment for operators by providing coaching, mentoring, and non-safety related training to promote high employee motivation, morale, and commitment to company values and excellence in customer service.
• Monitors on-time performance.
• Prepares and submits required reports in a timely manner.
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breach of policy and procedure noted with Operations Manager.
• Collects and audits employee DVIs.
• Evaluates the performance of all direct-report personnel on a regular basis according to company policy.
• Administers appropriate employee discipline as necessary.

Requirements

• Commercial Driver's License with Passenger Endorsement.
• Must have open availability - flexible schedule.
• Minimum of 5+ years of experience in Operations Management with 3 years in the transit industry preferred; college education can be substituted for up to 2 years of required work experience.
• Experience in public or private alternative transportation demand management (TDM).
• Knowledge of DMV policies and procedures.

Skills

• Ability to multitask and pay extreme attention to detail.
• Self-motivated with the ability to prioritize and problem solve.
• Knowledge of Microsoft Office Suite with intermediate to advanced Excel skills.
• Outstanding interpersonal and communication skills.
• Excellent customer service skills.
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.

Benefits

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.

Financial Health

• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.
• Commuter Benefits.

Emotional Health

• Employee Assistance Program (EAP).
• PTO for part-time and full-time positions.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development

• On-the-job training and skills development.
• Internal transfer opportunities for career growth.

Benefits vary by position and location.