Road Supervisor

About the role

MV Transportation is seeking a Road Supervisor to monitor street operations according to client, operations, and safety department requirements.

Responsibilities

• Conduct site checks and road observations according to client and local policy.
• Document findings and provide necessary reports to project staff.
• Conduct wheelchair securement and vehicle cleanliness checks on in-service vehicles.
• Monitor street operations for on-time performance, schedule, and route adherence.
• Provide customer information for site personnel and at key locations.
• Respond to accidents and incidents, assisting in managing the situation, collecting required information, and helping dispatch and operations staff resume service levels according to contract specifications while minimizing passenger disruptions.
• Accompany operators to medical facilities as required after an accident or injury; ensure proper administration of post-accident drug and alcohol testing.
• Fill vacant shifts as necessary to ensure full service delivery.
• Conduct gate checks at pull-out or pull-in times to ensure on-time service and proper completion of necessary paperwork, including manifests and pre- and post-trip inspections.
• Identify potential rerouting required due to traffic, construction, or accident situations.
• Ensure all operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
• Assist operators with service or passenger problems.
• Assist dispatch and maintenance staff with vehicle change-outs in the field.
• Provide feedback to safety and operations departments on service items affecting safety and performance; identify potential safety hazards and provide feedback for daily operations procedures.
• Assist in determining the preventability of accidents and incidents; make recommendations for future training based on individual events or system trends.
• Accurately document all field observations and ensure file maintenance.

Requirements

• High School diploma or equivalent.
• Certifications according to local contract requirements.
• Class B CDL License with Passenger and Air Brake Endorsement.
• Previous passenger transportation experience in the current project or a similar environment.
• Previous training and/or field supervision experience preferred but not required.
• Excellent safety and service record.
• Knowledge of local training programs and operations.
• Familiarization with the service area.
• Knowledge of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project-specific vehicles, components, and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to read, write, and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.