Lead Driver

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

About the role

The Lead Driver serves as the on-site leader for transportation operations at Florida PACE Centers. This role bridges communication between drivers and transportation coordinators, ensuring smooth day-to-day operations. The Lead Driver is responsible for resolving immediate issues, supporting drivers, and maintaining compliance with safety and service standards. This position requires strong leadership, problem-solving skills, and a commitment to providing safe, reliable, and compassionate transportation for PACE participants.

Responsibilities

• Leadership & Supervision
  • Acts as the primary point of contact for drivers, providing guidance and support.
  • Trains and mentors new drivers on company policies, safety procedures, and customer service standards under Transportation Management guidance.
  • Monitors driver performance and provides feedback to improve efficiency and compliance.
• Scheduling & Coordination
  • Assists Transportation Coordinator in planning and adjusting routes to ensure timely patient pickups and drop-offs.
  • Coordinates with dispatchers to resolve scheduling conflicts and optimize routes for efficiency.
  • Serves as backup for the coordinator when out of the office. Must be proficient using Transportation Software.
• Safety & Compliance
  • Enforces adherence to traffic laws, DOT regulations, and company safety protocols.
  • Conducts random audits and ride-alongs to ensure safe driving practices and participant satisfaction.
  • Conducts weekly safety huddles on drivers’ safety, customer service, and emergency protocols.
  • Reports and documents accidents, incidents, and mechanical issues promptly to Management.
• Vehicle Maintenance Oversight
  • Ensures vehicles are inspected regularly and maintained in safe operating condition.
  • Schedules repairs or servicing as needed.
• Customer Service
  • Handles escalated passenger concerns or complaints professionally.
  • Promotes a positive experience for patients by ensuring drivers provide compassionate assistance.
• Administrative Duties
  • Maintains accurate logs, mileage reports, and compliance documentation.
  • Prepares performance reports and communicates updates to management.
• Emergency & Problem-Solving
  • Responds to unexpected issues such as vehicle breakdowns or route disruptions.
  • Implements contingency plans to minimize service interruptions.
• Covering Drivers Routes
  • Provides coverage for driver routes as needed to support operational requirements.

Requirements

• Education
  • High School Diploma or GED required.
  • Associate degree preferred.
• Experience
  • Minimum 2 years driving passenger vehicles (bus or van) with wheelchair accessibility.
  • 2 years of experience transporting elderly or disabled individuals.
  • Leadership experience in transportation or logistics preferred.
• Licenses/Certifications
  • Valid Florida Commercial Driver’s License.
  • Clean driving record.
• Abilities
  • Strong communication and interpersonal skills.
  • Knowledge of local routes and traffic regulations.
  • Ability to lift and assist participants; pass physical capability test.
• Functional Demands
  • Normal working conditions with adequate lighting and ventilation.
  • Exposure to toxic or caustic chemicals; bio-hazardous waste; flammable, explosive gas.
  • Routine exposure to blood/body fluids/tissues (infectious material).
• Organizational Expectations
  • Ensures that resident’s/patient’s rights are adhered to.
  • Demonstrates professionalism and accountability.
  • Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward residents, patients, family members, employees, and guests.
  • Demonstrates excellent communication skills.
  • Ensures confidentiality and security of patients’ medical information.
  • Identifies and utilizes appropriate channels of communication.
  • Able to speak, read, and write English.
  • Able to think and act calmly to meet unusual occurrences of the job.
  • Adheres to the organization’s Mission, Vision, and Values.
  • Participates in departmental activities, meetings, and in-services and follows established guidelines.
  • Maintains a safe working environment.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• 403(b)-retirement savings plan for eligible full and part-time positions.
• Free on-campus parking.
• Onsite fitness center.

Employment is contingent upon successfully passing a driving background investigation, which includes verification of a valid driver’s license and review of your motor vehicle record to ensure compliance with company and legal standards. This position involves operating a company vehicle or driving as part of job duties. Miami Jewish Health requires a Level II background screening in accordance with Agency for Health Care Administration (AHCA) regulations as part of the onboarding process for all new hires.