Lead Dispatch Manager

Key Responsibilities

• Oversee daily dispatch operations, ensuring delivery routes are efficient and on schedule.
• Assign delivery routes in compliance with DOT regulations and company policies.
• Serve as the primary contact for drivers, addressing route changes, customer needs, and vehicle issues in real time.
• Maintain accurate knowledge of delivery areas, route schedules, and inventory systems.
• Assist with manual and software-based route optimization.
• Support driver safety by coaching on unsafe behaviors identified through monitoring systems such as Lytx, reinforcing safe driving practices.
• Escalate equipment or staffing issues and collaborate on resolution planning.
• Track and report on KPIs such as delivery timeliness, route completion rates, and customer satisfaction.
• Address and resolve customer service issues promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Build and maintain strong customer relationships through regular in-person visits and scheduled phone communication.
• Proactively engage with customers to understand their delivery expectations, operational challenges, and service requirements.

Required Qualifications

• A high school diploma or equivalent.
• 3+ years of dispatch or logistics experience, ideally in the automotive aftermarket or parts distribution industry.
• Proficiency in routing or fleet management software.
• Strong leadership, communication, and organizational skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Flexible to work varied schedules, including weekends and holidays.
• Valid driver’s license and active DOT medical card (required to perform relief driver responsibilities).

Core Competencies

• Route & Time Management
• Team Leadership
• Communication
• Problem-Solving
• Customer Service Orientation
• Regulatory Compliance
• Adaptability