Lead Dispatch Facilities

Primary Job Duties

• Oversee team members who monitor all emergency alarm systems, such as those who receive and dispatch calls by telephone, two-way radio and other computer aided devices and ensure they log all information regarding the disposition of the call into HotSOS, the department work order management system, logbooks, etc.
• Create and maintain processes in accordance with Resorts World Las Vegas policies and procedures.
• Supervise Fire Command Center and oversee the inbound and outbound communication amongst team members.
• Monitor systems oversight and schedule work for team members.
• Notify the fire department, internal departments, governing agencies, and/or utilities of emergencies involving their area(s) of responsibility when necessary.
• Maintain memoranda, records and files including division activity records, labor logs, work orders, inventories, monthly activity reports and necessary FCC records.
• Ensure Resorts World Las Vegas’ standards are met and maintained to provide excellent guest and team member experience.
• Perform other job-related duties as requested.

Qualifications

• Working knowledge of Microsoft Applications.
• Previous experience working with a Fire Command Center Board Panel.
• Working knowledge of a fire life safety system.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully mentor and lead a team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least one year of previous leadership/management experience in a similar or related field.
• Previous experience generating and creating service order reports.
• Previous experience working in a large, luxury resort setting.

Preferred

• At least one year of previous emergency dispatch, alarm monitoring, and administrative experience in a similar or related field.
• Working knowledge of HotSOS.

Minimum Education And Experience

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of previous emergency dispatch, alarm monitoring, and administrative experience in a similar or related field.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.

Physical Demands

• Prolonged sitting/standing.
• Ability to go from sitting to standing quickly.
• Ability to effectively reach the Fire Panels.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.