Lead Disguise Operator

Principal Duties and Responsibilities

• Operate Disguise media servers during weekend services, rehearsals, asset reviews, virtual production, and special events.
• Receive validated timelines from the Disguise Programmer and ensure flawless playback and cue execution.
• Manage show timelines, cues, and transitions with precision and consistency.
• Maintain consistent file structure, content organization, and system readiness.
• Collaborate with production staff, designers, and technical directors to align visual playback with overall show flow.
• Integrate playback with lighting, sound, and automation systems using timecode, OSC, MIDI, and other protocols.
• Lead, train and support other Disguise Operators to ensure consistent execution across all services and sites.
• Provide on-site and/or remote operational support for productions using Disguise.
• Stay current with Disguise software, hardware, and best practices to continually improve show reliability and workflow efficiency.

Experience/Skills Requirements

• 5+ years of proven experience operating Disguise media servers in live events, theatre, concerts, broadcast, or themed entertainment.
• Proficiency with Disguise Designer software and hardware for playback operations.
• A strong understanding of video playback workflows for LED and projection.
• Familiarity with networking (IP, Dante, SMPTE timecode, OSC, Art-Net/sACN).
• Excellent troubleshooting ability and calmness under pressure.
• Strong organizational, communication, and collaboration skills.
• Ability to interpret timelines, cue sheets, and system documentation.
• Self-motivated and effective both independently and within a live show team.

Experience/Skills Requirements - Preferred Skills

• Experience working with Perforce or other version control systems.
• Familiarity with lighting consoles and show control systems (e.g., GrandMA, ETC).
• Basic understanding of real-time rendering engines (Notch, Unreal Engine, TouchDesigner).
• Knowledge of 3D workflows (Blender, Cinema 4D, Maya).
• Basic understanding of audio/video signal flow and hardware.

Crossroads Staff Qualities

• Mission Oriented: Committed to the Crossroads mission and expectations in the staff “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.
• Availability: Expected to work outside of “normal” schedule for All Hands on Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as needed), participate in all-staff meetings, day of solitude, offsites, etc.
• Authenticity: Communicates clearly, directly, and honestly, even under stress, and does so with a sustained positive attitude and demeanor.
• Personal Leadership: Envisions, energizes, and enables others to operate at full potential.
• Collaborative Self-starter: Thrives as an individual contributor and works well on a team.
• Proactive Problem Solver: Takes initiative to understand departmental objectives, adapts to changing and fluid environments, and proactively solves problems.
• Humility: Puts others above self and takes ownership of mistakes. Learns from others.
• Flexibility: Able to quickly shift between projects as organizational direction and needs change, able to successfully balance competing priorities.