Lead Data Center Security Operations Technician

Job Responsibilities

• Supports site-level execution, scheduling, staff resourcing, escalation support, and operational readiness.
• Helps coordinate day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations.
• Reinforces standardized execution by helping ensure work is completed in accordance with established workflows, procedures, and escalation expectations.
• Supports site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels.
• Communicates operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.
• Works closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.

Security Systems Support & Maintenance

• Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
• Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies.
• Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.
• Prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution.
• Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations.
• Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow-up needs.
• Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.

Incident Response, Escalation & Recovery

• Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination.
• Coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow-through.
• Ensure accurate updates, clear documentation, and timely escalation are provided to support incident tracking, response effectiveness, and recovery actions.
• Support customer escalation needs by helping communicate site status, issue progress, and recovery support through appropriate channels.
• Identify recurring issues, corrective action needs, and follow-up priorities through disciplined issue handling and escalation support.
• Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.

Compliance, Documentation & Execution Quality

• Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements.
• Help reinforce execution quality through adherence to defined processes, approved tools, and established work standards.
• Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness.
• Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow-up, and operational continuity.
• Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards.
• Identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels.

Coordination, Customer Support & Site Readiness

• Help coordinate site-level execution, scheduling, staff resourcing support, escalation support, and day-to-day operational readiness across assigned environments.
• Coordinate with site teams, broader security partners, vendors, and other support resources to complete assigned work and maintain operational continuity.
• Support customer confidence through reliable execution, responsiveness, and disciplined communication during routine support activities, escalations, and recovery efforts.
• Maintain site readiness by ensuring security components, operational dependencies, support needs, and critical spares are identified, prioritized, and communicated appropriately.
• Aid in customer escalation support, site communication needs, and execution follow-through tied to operational issues, outages, or service concerns.
• Track material usage, critical spare availability, and local support needs to strengthen site readiness and execution continuity.
• Communicate material constraints, replenishment needs, and local resource considerations to leadership through appropriate channels.
• Serve as a dependable onsite coordination resource during periods of elevated operational need or changing site priorities.

Leadership, Guidance & Team Support

• Provide day-to-day guidance and informal support to team members to help reinforce standardized execution, clear escalation, and operational reliability.
• Support onboarding, procedural reinforcement, and day-to-day readiness by helping team members understand expectations, workflows, and support practices.
• Identify scheduling needs, staff resourcing gaps, execution concerns, and support needs through ongoing site coordination.
• Provide input on execution quality, readiness, and day-to-day performance through appropriate channels.
• Reinforce disciplined documentation, escalation practices, and customer-focused execution through day-to-day example and guidance.
• Demonstrate accountability, professionalism, and sound judgment in support of site, team, and customer objectives.
• Contribute to a culture of operational reliability, continuous learning, and execution discipline.

Qualifications

• Advanced knowledge of onsite security operations and physical security systems support across critical data center environments.
• Ability to coordinate day-to-day site execution, scheduling support, staff resourcing needs, escalation support, and operational readiness.
• Ability to provide day-to-day guidance, reinforce standards, and support execution quality without formal people management authority.
• Ability to support incident response, customer escalation support, and site-level issue coordination with sound judgment and professionalism.
• Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.
• Ability to balance hands-on support with lead-level coordination responsibilities across one or more assigned metros.
• Strong knowledge of physical security systems, low-voltage cabling, termination practices, and device-level troubleshooting across onsite environments.
• Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.
• Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Technical training, trade school, military experience, or related coursework in security systems, electronics, low-voltage systems, facilities support, or a related field preferred.
• 5–7 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.
• Experience performing advanced troubleshooting, repair, replacement, and preventive maintenance in critical operating environments preferred.
• Experience providing day-to-day coordination, informal guidance, scheduling support, or execution oversight preferred.
• Relevant certifications in security systems, electronics, low-voltage systems, or related technical fields are a plus but not required.