Data Center Security Operations Technician

Responsibilities

• Support day-to-day onsite security operations across assigned critical data center environments in alignment with established procedures, standards, and site requirements.
• Perform assigned operational tasks with consistency, professionalism, and attention to detail to support safe, secure, and reliable site execution.
• Follow defined workflows, operating procedures, and escalation paths to support standardized execution and operational readiness.
• Support routine site activities and issue identification to help maintain security system availability and day-to-day continuity.
• Communicate observed issues, operational risks, and support needs through appropriate channels in a timely manner.
• Work closely with site teams and broader security partners to support disciplined execution, service continuity, and customer trust.
• Perform troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
• Complete routine corrective actions, part replacement, and component swaps in accordance with established procedures and approved practices.
• Apply working knowledge of Windows-based systems, networking fundamentals, and security system communication paths during troubleshooting and escalation.
• Identify, document, and communicate equipment issues, damage, performance concerns, and follow-up needs that may affect system functionality or operational continuity.
• Track materials used, replaced components, and support needs accurately to help maintain inventory visibility, critical spare awareness, and site readiness.
• Escalate issues that exceed defined scope, complexity, or technical capability through appropriate channels.
• Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures.
• Assist with issue assessment, onsite verification, troubleshooting, and recovery actions to help restore normal operations.
• Provide accurate updates, timely escalation, and clear documentation during incident response and issue resolution.
• Escalate issues in a timely manner when conditions exceed defined thresholds, scope, or technical capability.
• Support disciplined execution during outages, system failures, and other events requiring rapid onsite coordination.
• Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.
• Cover coordination, customer support, and site readiness by helping ensure security components and related operational controls remain functional, available, and ready for use.
• Communicate clearly and professionally with internal stakeholders during routine support activities, issue resolution, and escalations.
• Help identify and communicate recurring issues, support needs, or readiness concerns through appropriate channels.

Qualifications

• 2–4 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.
• Working knowledge of security operations and physical security systems support in a critical or service-oriented environment.
• Ability to perform troubleshooting, repair, replacement, and preventive maintenance for security components with less direct supervision.
• Ability to identify issues, apply standard corrective actions, and escalate more complex problems appropriately.
• Ability to support incident response, issue resolution, and operational recovery activities in alignment with defined procedures.
• Strong documentation, communication, and coordination skills in support of operational continuity and execution quality.
• Ability to manage assigned work with increasing independence across one or more assigned metros.
• Experience performing basic troubleshooting, repair, replacement, and preventive maintenance on field devices preferred.
• Experience working with service tickets, maintenance logs, or work order systems preferred.