Data Center Network Technician Lead

Job Summary

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Position Overview

Serve as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure. Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues impacting customer workloads. Act as the escalation path for Tier 1 and 2 technicians, collaborating with Network Operations on more in-depth investigations. Own structured cabling and fiber infrastructure, interpreting device diagnostics to confirm successful repairs. Escalate out-of-scope issues to Network Operations with clear documentation, owning incidents through to resolution as the sole on-site network and ICT resource.

Requirements

• You've been the on-site network or cable-plant specialist in a data center, owning physical-layer troubleshooting end to end.
• You know structured cabling and fiber deeply (testing, termination, fault isolation) and you read device diagnostics well enough to validate repairs.
• You have enough network fundamentals (TCP/IP, switching, optics) to bridge cabling and the network stack.
• You operate as the sole escalation resource on-site and take incidents through to resolution.
• You document rigorously, so Network Operations can pick up cleanly when an issue exceeds on-site scope.

Pay

$100,000-$150,000

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.