Lead Data Center Operations Specialist (Local)

Key Responsibilities

• Execute & coordinate MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies.
• Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission.
• Lead your scheduled shift and collaborate with other leads to ensure daily operations remain aligned with organizational needs/priorities.
• Ensure customer needs are met and identify issues and areas for improvement.
• On-Call, Vacation, and Sick Coverage as needed.
• Coach and mentor team members on continuous improvements, processes, job functions and resolution skills.
• Responsible for overall site readiness and cleanliness.
• Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments.
• Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software.
• Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power.
• Collaborate with internal and external parties to assist in critical facility system incident response.
• Facilitate communications & notifications during major incidents (critical application outages).

Required Skills

• Physically assist in moving and racking equipment.
• Able to safely lift and move a minimum of fifty (50) pounds.
• Excellent verbal and written communication skills.
• Able to update asset management data as required.
• On-Call, Vacation, and Sick Coverage as needed.
• Effectively utilize the ticket management system to communicate, collaborate, and execute work & projects.
• Able to Install/Uninstall/Maintain data center devices (servers, switches, storage and other hardware).
• Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards.
• Communicates effectively and professionally in tickets, emails, telephone conversations, and in-person interactions with customers, management, and peers.
• Works effectively with other staff and customers.
• Able to multi-task.
• Able to adapt to changing priorities, conditions, and circumstances.
• Able to be punctual and reliable.
• Able to have good organization skills.
• Able to have good interpersonal skills for working in a team environment.
• Able to have good time management skills.
• May be required to operate material handling equipment – server lifts.
• Proficient working with standard desktop PC tools and applications such as MS Office, MS Outlook, web browsers, etc.
• Server/Network Hardware Rack and Stack experience.
• Working knowledge of computer hardware.
• Working knowledge of networking components and infrastructures.
• Knowledgeable in Data Center best practices.
• Strong cable management skills and experience running fiber and copper in a data center.
• Certifications in Data Center technologies are desired.

Position Overview

• Hourly Position with overtime opportunities - pay is based on experience given by HR.
• Full benefits, health, retirement, vision, dental, etc.
• Day-hours 7 to 7 with an hour lunch.
• Pitman shift schedule – A week M/T/F/S/S and B week W/T.
• Working holidays is required.

Technical Capabilities

• Data Replication (Novice): Possesses sufficient proficiency to define data replication requirements. Has basic knowledge of data replication software, such as Sybase replication server and Data Propagator. Generally works under the direction of others while accomplishing assignments.
• Data Planning (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the skill in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience. May have successfully completed in-depth training in core components of the skill.
• Computer Equipment Operations (Novice): Demonstrates the ability to operate the equipment using all basic functions. Is trained, certified and/or licensed in equipment usage. Adheres to equipment safety and environmental compliance standards and practices. Performs preventative and minor maintenance functions. Conducts pre-operational inspections and completion of equipment log books. Documents any equipment malfunctions or unsafe conditions.
• Data Warehouse Access and Reporting (Novice): Possesses sufficient fundamental proficiency to successfully access information and prepare reports of moderate difficulty. Has demonstrated knowledge of basic databases and other sources of information to design and present reports.