Data Center Operations Specialist

About the role

Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide network connectivity for hyperscale datacenters as well as enabling low latency and reliable connectivity for Microsoft’s Cloud Services to our customers. As a Datacenter Operations Specialist, you will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region. You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage.

This role can work from home when it is not business critical to be physically at the datacenter. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Responsibilities

• Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation
• Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
• Assume accountability for executing all physical infrastructure resources required to provide capacity
• Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
• Be the primary point of contact for response to major incidents at your datacenter(s) and participate in proactive and timely resolution of such major incidents impacting Microsoft Cloud services
• Oversee successful SLA adherence in deployment, break fix, and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
• Contribute to regional and global improvement programs as required
• Embody Microsoft’s culture and values

Requirements

• High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college coursework
• Ability to meet Microsoft, customer, and/or government security screening requirements, including:
  • Microsoft Cloud Background Check (required upon hire/transfer and every two years thereafter)
  • Verification of US Citizenship to meet federal government security requirements

Preferred Qualifications

• 2+ years’ experience in a 24x7x365 production environment or related experience; executing break-fix of network equipment at the rack level
• Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience
• Knowledge of physical Enterprise-class IT infrastructures
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
• Ability to effectively prioritize and execute multiple tasks and projects autonomously
• Excellent customer service, interpersonal awareness, and communication skills (written and verbal)

Pay

The typical base pay range for this role across the U.S. is USD $84,400 - $168,800 per year. For specific work locations within the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $118,800 - $186,600 per year. Certain roles may be eligible for benefits and other compensation.