Lead Customer Success Advisor - Reposite

Culture and Impact

Cvent is a leading provider of meetings, events, and hospitality technology with over 5,500 employees and 30,000 customers worldwide. Founded in 1999, Cvent offers a comprehensive event marketing and management platform and software solutions for hotels, venues, and destinations. Our mission is to transform the meetings and events industry through innovative technology that fosters human connections.

Cvent's culture encourages entrepreneurial thinking, risk-taking, and decision-making. We value diversity and foster a collaborative environment where everyone contributes to building strong connections with colleagues and clients.

AI at Cvent

At Cvent, we're committed to integrating AI into our work to continuously learn and adapt. We're seeking a Lead Customer Success Advisor to join our team, leveraging AI to enhance customer engagement and adoption of Reposite, our AI-powered vendor sourcing platform.

Responsibilities

• Manage a portfolio of planner accounts, serving as a primary point of contact for customer engagement, adoption, and ongoing success
• Drive adoption and account growth by increasing sourcing activity, user engagement, and platform utilization across your portfolio
• Partner with customers to understand their goals, identify opportunities for improvement, and recommend strategies to help them get the most value from Reposite
• Serve as a trusted advisor and product expert, helping customers expand use cases and incorporate Reposite into their vendor sourcing workflows
• Work with the Onboarding team to ensure a smooth implementation, training, and transition experience for new users and accounts
• Monitor and report on key customer success metrics such as RFP volume, sourced categories, supplier bookings, and overall usage trends
• Develop and execute success plans aligned to customer goals and contracted commitments, with strategies at both the account and user levels to drive adoption
• Build strong relationships with power users and key stakeholders to strengthen loyalty, increase engagement, and support sustained adoption
• Collaborate with Reposite Planner Account Managers and supplier-side or marketplace health teams to improve win rates and close feedback loops
• Coordinate with the broader Cvent sales and customer success ecosystem to deliver integrated value across the customer relationship
• Capture customer feedback, trends, and product ideas, and share insights with internal teams to support continuous improvement
• Represent Reposite and Cvent with professionalism, product expertise, and a service-first mindset

Requirements

• Bachelor’s degree or equivalent professional experience strongly preferred
• 3-5+ years of professional work experience, preferably 3 in a Customer Success role
• Prior experience working in a Fortune 500 corporation, hospitality, meetings & events technology, or similar enterprise SaaS platforms; experience helping customers to promote adoption of new technologies is preferred
• Experience working in or with cross-functional account teams (e.g., Sales, Account Management, Services, Product, Marketing) in a matrixed environment
• Proficiency with AI-driven tools and automation
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook; strong skills in building executive-ready presentations and reporting
• Experience with Salesforce or similar CRM, and familiarity with customer success platforms and collaboration tools (e.g., Teams, Zoom, Slack)
• Ability to travel up to 15%

Qualifications

• Open to remote US based on experience (must be flexible to cover US client time zones)
• Bonus: Experience working with meeting planners, DMOs, DMCs, venues, or hospitality suppliers

Benefits

We offer a competitive benefits package, details of which can be found here.

Pay

The estimated base salary range for new hires into this role is $73,000-$92,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location.

Schedule

This role is based in US headquarters; open to remote US based on experience (must be flexible to cover US client time zones).