Lead Customer Success Engineer

About the role

As a Lead Customer Success Engineer at Tidal Cyber, you will be responsible for driving customer satisfaction and ensuring long-term success for our clients. You will work closely with our sales team to understand client needs and provide technical support to ensure seamless integration and usage of our cybersecurity solutions.

Responsibilities

• Develop and execute customer success strategies to enhance client satisfaction and retention.
• Provide technical guidance and troubleshooting to customers to resolve issues and optimize their use of our products.
• Conduct regular check-ins with key accounts to assess performance and identify areas for improvement.
• Collaborate with cross-functional teams to gather feedback and implement changes that benefit our customers.
• Prepare and deliver presentations to potential clients to showcase our products and services.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of experience in a customer success or technical support role.
• Proven track record of improving customer satisfaction and retention.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills.
• Experience with cybersecurity tools and technologies is a plus.

Qualifications

• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical skills to interpret data and make informed decisions.
• Proficiency in Microsoft Office Suite.
• Passionate about technology and customer service.

Skills

• Customer Relationship Management (CRM) software proficiency.
• Technical writing and presentation skills.
• Project management experience.
• Knowledge of cybersecurity best practices.

Benefits

• Competitive salary commensurate with experience.
• Flexible remote work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Annual bonuses based on company and individual performance.

Pay

Commensurate with experience.

Schedule

Full-time.