Customer Success Advisor

JobGet · NAMER · Today

RemoteRemoteManagementFull-time

About JobGet

Founded in 2019, JobGet is the leading mobile-first hiring platform for everyday workers. We've grown by joining forces with Snagajob and Seasoned, expanding our reach to over 100 million job seekers. Our AI-powered engine learns, adapts, and improves continuously, matching qualified candidates to roles faster and more effectively. We serve a diverse range of industries, from food service and customer support to healthcare, logistics, and manufacturing.

Who We Are

Make a difference every day
Teamwork - We make time to help colleagues across JobGet succeed
Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished — or exceeded — our goals
Innovation - We’re a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment
Resilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization
Accountability - We operate with an ownership mentality where everyone feels a sense of responsibility to make us better and always act in the best interest of JobGet
Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors
Growth through curiosity & kindness - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves

What You'll Do

As our Customer Success Advisor, you'll be part of the Agency or Direct team. Your primary focus will be supporting and growing our Agency or Direct Clients in partnership with Agency or Direct Account Executives. You'll be the quarterback for the client book and the glue between clients and internal teams.

Act as a liaison between external clients and internal departments
Create a positive onboarding experience for new clients and/or new campaigns
Cultivate strong relationships with clients to foster long-term partnerships
Maintain accurate client data on all existing accounts
Support the Account Executive with data requests and any necessary actions to facilitate deals and grow accounts
Respond to client inquiries and internal account inquiries in a timely and professional manner
Analyze results to determine whether sales motions are needed to scale or if our trading team should adjust strategy to drive growth and communicate effectively around your findings
Analyze client data and report on KPIs and trends to drive strategic decisions
Identify and pursue upsell opportunities to drive growth on assigned accounts
Prepare content for scheduled client meetings at least 24 hours prior and share with key internal stakeholders
Utilize HubSpot, Excel, Looker, and Google Workspace products with minimal guidance
Stay organized and effectively prioritize work, seeking help when conflicting priorities arise
Present to clients on performance insights, recommendations, and growth strategies
Present issues and opportunities internally to help drive continuous improvement
Conduct market research to identify target prospects through research, networking, and referrals
Clearly articulate the JobGet value proposition and educate clients on the power of JobGet’s platform
Submit standard sales metrics, including weekly forecasts, pipeline updates, funnel analysis, and business plans, on a regular and timely basis

What You Are

Experience supporting direct employers in a sales or customer success capacity or working at an agency, supporting agencies in sales or customer success, or have strong exposure to agency environments
A background in talent acquisition or a deep understanding of how TA teams think and buy
A strong understanding of pay-for-performance models, including PPC, CPA, and CPM structures
A high-energy individual who thrives in a fast-paced startup environment where everyone wears multiple hats
Excellent written and verbal communication skills and the ability to effectively liaise between clients and internal teams
Strong project management skills, ensuring tasks are completed efficiently and teams are aligned
Strong analytical skills and experience using Excel
A great attitude, love to see your team win, and are always willing to contribute to the broader success of the company

Benefits & Rewards