Lead Customer Success Advisor - Reposite

About the role

Repose is an AI-powered vendor sourcing platform that helps meeting and event professionals discover and manage everything from unique venues and restaurants to transportation, entertainment, team-building activities, and more. As part of Cvent’s Event Cloud division, Reposite is transforming the way planners connect with suppliers, streamline sourcing workflows, and deliver exceptional event experiences. We are seeking a Lead Customer Success Advisor to join our Customer Success team supporting Reposite. In this role, you will manage a portfolio of new and existing customer accounts, helping them adopt Reposite, increase sourcing activity, and realize value from the platform. You will partner closely with onboarding, sales, and cross-functional teams to deliver a strong customer experience, drive adoption and engagement, and support long-term account growth. This role is ideal for someone who enjoys building customer relationships, using data to guide recommendations, and helping customers succeed in a fast-paced, collaborative environment.

Responsibilities

• Manage a portfolio of planner accounts, serving as a primary point of contact for customer engagement, adoption, and ongoing success
• Drive adoption and account growth by increasing sourcing activity, user engagement, and platform utilization across your portfolio
• Partner with customers to understand their goals, identify opportunities for improvement, and recommend strategies to help them get the most value from Reposite
• Serve as a trusted advisor and product expert, helping customers expand use cases and incorporate Reposite into their vendor sourcing workflows
• Partner with the Onboarding team to ensure a smooth implementation, training, and transition experience for new users and accounts
• Monitor and report on key customer success metrics such as RFP volume, sourced categories, supplier bookings, and overall usage trends
• Develop and execute success plans aligned to customer goals and contracted commitments, with strategies at both the account and user level to drive adoption
• Build strong relationships with power users and key stakeholders to strengthen loyalty, increase engagement, and support sustained adoption
• Collaborate with Reposite Planner Account Managers and supplier-side or marketplace health teams to improve win rates and close feedback loops
• Coordinate with the broader Cvent sales and customer success ecosystem to deliver integrated value across the customer relationship
• Capture customer feedback, trends, and product ideas, and share insights with internal teams to support continuous improvement
• Represent Reposite and Cvent with professionalism, product expertise, and a service-first mindset
• Take on additional responsibilities as assigned

Qualifications

• Bachelor’s degree or equivalent professional experience strongly preferred
• 3-5+ years of professional work experience, preferably 3 in a Customer Success role.
• Prior experience working in a Fortune 500 corporation, hospitality, meetings & events technology, or similar enterprise SaaS platforms; experience helping customers to promote adoption of new technologies is preferred.
• Experience working in or with cross-functional account teams (e.g., Sales, Account Management, Services, Product, Marketing) in a matrixed environment.
• Proficiency with AI-driven tools and automation
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook; strong skills in building executive-ready presentations and reporting.
• Prior use of Salesforce or similar CRM, and familiarity with customer success platforms and collaboration tools (e.g., Teams, Zoom, Slack).
• Ability to travel up to 15%
• Position will be based in US headquarters; open to remote US based on experience (must be flexible to cover US client time zones)
• Bonus: Experience working with meeting planners, DMOs, DMCs, venues, or hospitality suppliers

Pay

The estimated base salary range for new hires into